- More online transactions are increasing, causing some new technology in the financial sector, one of which is e-wallet. There are 38 recorded e-wallets in Indonesia that have been licensed by Bank Indonesia, one of which is OVO. As the second most popular e-wallet in Indonesia OVO continues to innovate to increase the use of OVO. This study discusses the great benefits, benefits of using and promoting the decision to use OVO e-wallet by the people in Depok. This research method is quantitative descriptive, with 100 respondents using convenience sampling method. Data processing uses multiple linear analysis. This study produced significant and significant conclusions both partially and simultaneously between the variables of expediency, ease of use and promotion of the decision to use the OVO e-wallet. Keywords : expediency, ease of use, promotion, decision on use, e-wallet

The activity of a company requires quality human resources. Humans are a resource factor that is different from other resources because humans are creatures that have strong feelings and desires. Therefore, human resources must be able to be fostered and managed effectively and efficiently in order to provide optimal results for the company. Relationship patterns that occur between superiors and employees are strongly influenced by leadership style, is one of the factors that influence the behavior of others to work and strive to achieve company goals, because the success of an organization is very dependent on the effectiveness of the company. This study aims to determine the effect of leadership style on employee work motivation Guidance and Learning Consultation Nurul Fikri Ragunan. In this study, the number of respondents was 40 employees. Data was collected using a questionnaire with data analysis using a normality test, linearity test, simple regression analysis, t-test, correlation coefficient, and coefficient of determination. The results of the study showed leadership style towards employee work motivation Guidance and Learning Consultation Nurul Fikri Ragunan. The magnitude of the correlation coefficient shows the amount of 0.754, it means that the relationship between organizational culture and employee performance is quite strong. The coefficient of determination or R Squared = 0.568 which means that the organizational culture has a contribution to employee performance by 43.2% while the rest is influenced by factors other than leadership styleKeywords: Leadership Style, Motivation of Employee Work

Abstract. Nowadays, payment systems in the digital era use more electronic money than physical money; one of the famous ones is OVO e-wallet. OVO has supported in some various merchandises, so that people can easily download and use it. Moreover, the trust of the community is very important that OVO continues to be used in every online transaction in almost every places and vendors. The purpose of this study is to study the factors that influence the use of OVO by its consumers. The location of the research in Depok, West Java, Indonesia. The number of respondents is 123 persons; who were surveyed by online using the convenience sampling methods. This type of research is a quantitative research with explanatory analysis. The analysis technique uses validity, reliability, and hypothesis testing by using the AMOS application as a data processing tool. The results of this study indicate that the perceived ease of use, trust, and benefits significantly influence the combination of OVO use. Based on the results of the research, the research proves that OVO can convince the users of the data in the OVO application that confidentiality is guaranteed so that OVO can be trusted.

Pet Shop is very important existence for animal lovers because it provides all the needs of animals from food to pet health. Therefore, each petshop competes in competing to maintain it. This can be done by regularly competing with each other for the quality of service from the petshop. One that conducts periodic evaluations is Petshop Indonesia. This is deemed necessary because there are still complaints submitted to employees regarding Petshop Indonesia services. The purpose of this study is the attributes that must be improved and maintained and to find out how big the consumer satisfaction index is. While the research method used is quantitative research with the analytical methods used are Importance Performance Analysis (IPA) and Customer Satisfied Index (CSI). The research results obtained are that there are six attributes that need to be improved. The six attributes are the availability of boxes and criticisms, employee submissions, speed of responding to customers, confidentiality of customer data, paying attention to suggestions and criticisms, and services that do not differentiate status. The CSI obtained is included in the satisfaction criteria. The new thing in this research is that there is no servqual evaluation research in a petshop using the IPA and CSI methods.

The utilization of the development of the digital economy today has changed people’s behaviour in almost all aspects of life. The use of technology such as mobile payment or often referred to as m-payment provides convenience in financial transactions. This study aims to determine the factors that influence the application of mobile payment systems by consumers. 230 respondents were surveyed online using the convenience sampling method. This study used a descriptive study using a quantitative approach. A research model was developed and proposed relationships were tested using Structural Equation Modelling (SEM). The results of the study were obtained by the factors of perceived usefulness payment, perceived ease of use, attitude toward using had a significant effect on intention to use in mobile payment based on the Chi-Squares, Probability, Chi-Squares Minimum (CMIN)/Degree of Freedom (DF), Goodness of Fit Index (GFI), Adjusted Goodness of Fit (AGFI), Comparative Fit Index (CFI), Tucker Lewis Index (TLI) and Root Mean Square Error Aproximation (RMSEA) results that are in accordance with the reference value of the structural equation modeling (Goodness of fit model). This shows that the use of mobile payments in all sectors is in great demand by all levels of society.