Purpose The purpose of this paper is to investigate the effect of applying total quality management (TQM) on enhancing knowledge management processes. It also examine the relationship between knowledge management and innovation performance in the Malaysian manufacturing sector. Design/methodology/approach This study used a survey method to test the formulated hypotheses. Therefore, the adopted questionnaire was used as an instrument to collect the needed data. The population of the study consisted of 800 big and medium manufacturing companies listed in Federation of Malaysian Manufacturers (2012). Findings The results of this paper support a positive and significant impact of TQM practice on knowledge management processes. Furthermore, the relationship between knowledge management and innovation performance has been a proved. However, further analysis on dimension level indicates that knowledge acquisition failed to show significant relationship with innovation performance. Originality/value This study addresses one of the recent issues within the Malaysian context of becoming a developed nation, which is innovation performance, specifically for manufacturing companies. To do so, the overlapping relationships among TQM practices, knowledge management, and innovation performance have been tested.

Purpose of this study is to examine the factors that affect the purchase decision of Proton car in Pulau Pinang. This research mall intercept method to collected data from respondents. The population of respondents in Pulau Pinang is around 1.767 million. Thus, the sample size for this study is 384 respondents according to the Krejcie and Morgan table (1970). However, 400 sets of questionnaires were successfully collected through the data collection. Through review of literature and previous studies, a conceptual model was defined, and the variables affect the purchase decision of Proton car included the brand image, quality, design or aesthetic and price. In this study, SmartPLS was used in analyzing structural models. By using SmartPLS, the data was transformed into Excel CVS file to generate raw input for the application. The findings reveal that the purchase decision of Proton car had positive relationship and significant with brand image, price and design or aesthetic. While the quality factor does not have a significant relationship with the purchase decision of Proton car.

The objective of this research is to construct a consumption model for Malaysian consumers. The research is important for Malaysian national agenda, especially, in achieving a societal integrity, social cohesion, the vision of 2020, and developed country per capita income, with the slogan of "1 Malaysia, People First, Performance Now". The consumption pattern of Malaysian consumers has changed markedly since 2005 as shown by several indicators such as consumer price index (CPI), per capita income and inflation rate. The per capita income for Malaysia has risen but at a very slow pace. It was USD5372 in 2005 and at the end of 2013 it has amplified to USD6765, a rise of 26 per cent. Therefore, Malaysia has to work harder by 121 percent to achieve the 2020 target of USD15,000 per capita income. Furthermore, as compared to per capita income of the consumers, the rise in consumer prices was incomparable. The consumer price index (CPI) increased from 95.4% in year 2000 to 122.8% in 2013. This implies that the consumer have to pay a higher price for purchase of consumer products nowadays. It has been a source of dissatisfaction among consumers. The price hike was triggered by a few factors such as the increase of the oil palm, rubber and fuel prices.

This study examine customer’s influencing factors to use mobile banking. To achieve theobjectives of this study, four variables has been discussed which are perceived usefulness, perceivedease to use, perceived enjoyment and perceived credibility. 400 questionnaires were distributed toUniversiti Utara Malaysia (UUM) staff’s. The data of this study was analyzed using computerperipherals Social Science Statistics Package (SPSS) version 23. Study found that all the variables aresignificant influencing customer’s usage of mobile banking except for perceived enjoyment.

Study examines factors influencing organic food purchase intention, precisely University Utara Malaysia students in organic food purchase. Planned Behaviour Theory model is widely used to predict user behaviour. Health awareness, environmental concerns, knowledge, and subjective norms are the variables involved to study purchase intentions to buy organic food. The targeted respondents selected for this study were 400 Bachelor Degree students. Questionnaire was designed and distributed to find the factors that influence purchase intention of organic food. All variables are found to be significant in this analysis.