Increasing the tourism sector has a positive impact on a country. The Indonesian government has targeted to increase the number of tourists from year to year including the heritage tourism sector. However, the number of the heritage tourism sector increases slowly. To overcome this problem, this research is aimed to investigate the services performed by managements of that sector; the barrier and driver factors of heritage tourism supply chain quality management; and to identify strategies that can be implemented to improve the sector. This study used SERVQUAL method to analyze service performance of the sector. Furthermore, an in-depth interview was conducted to achieve completed objectives. The data obtained from questionnaires and interviews in several heritage tourism areas located in East Java Province of Indonesia. The results show that all SERVQUAL dimensions stay on the adequate value range. Visitors argue that the heritage tourism sector in East Java has interesting locations, collections and circumstances. However, the sector has several weaknesses compared to other tourism sectors. The strategy that can be done to improve the performance of this sector are to perform the area as an event venue, additional visiting hours, integration with other types of tourism sectors, making websites as a means of promotion.
The desire to focus on the company’s core business processes has impacted companies to outsource their logistics activities to Third Party Logistics (TPL). These conditions create the demand for logistics services so that the TPL business grows significantly. Service innovation from TPL holds a critical role in the development of logistics business clusters because TPL is a new growth source from the regional and national economy. What factors drive TPL business to innovate has not been much studied in the logistics research literature. Few studies have addressed drivers of logistics service innovation. Deficiency of empirical research on the drivers of logistics service innovation in TPL business, so that this paper study empirical studies on the factors that influence innovation in TPL business. This study aims to identify the factors that drive innovative logistics services from TPL business so that they can provide the basis for developing innovation in TPL. Content analysis of extant literature was conducted. This study found that a lot of knowledge about innovation drivers in TPL was identified in theoretical based, but many of these components were not implemented yet. This study shows that TPL will achieve successful operational performance if innovation is executed with suitable knowledge management so the TPL can achieve effective communication networks.
This research emerged from the author’s interest in cultural magazines’ involvement regarding a political situation in Indonesia. The main problem discussed “how was the Sastra magazine’s resistance against cultural politics of the Leaded Democracy periodin 1961-1964?” The main problem elaborated into four research questions, namely: (1) how was the background of Sastra magazine’s publication?; (2) how was the culture concept from Sastra magazine’s perspective?; (3) how was the Sastra magazine’s efforts to defended its perspective in addressing anti-mainstream cultural concepts?;and (4) how was the impact received by the Sastra magazine due to maintaining the anti-mainstream cultural concept?. The method used in this study is the historical method which is divided into four stages, such as heuristics, criticism, interpretation, and historiography. Based on the study, it can be explained that Sastra published in 1961 was a continuation of Kisah, the publication of this magazine has acted as aneffort to provide good reading for the community. In its development, Sastra has its own view of the cultural concept of the Leaded Democracy era, that Indonesian culture is an honest culture that was born from the conscience of the people based on humanity, not based on the slogans of party interests. That was considered not following the spirit of revolution that had not been completed at the time, which led to attacks from various parties, especially from the Lekra. Sastra maintained its stance, one of which was through its involvement in the Manifes Kebudayaan, which was a statement of a group of artists regarding Indonesia’s national culture. But not even a year, theManifes Kebudayaan declared forbidden by President Sukarno because he considered competing with the Indonesian Political Manifesto. The prohibition statement became a trigger for Sastra to disappear from circulation because it was labelled as a tool for the reactionaries.
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