PurposeThe purpose of this paper is to understand the applications of metaverse-related technologies in US urban libraries, explore excellent cases of US urban libraries' practices in using metaverse-related technologies to serve patrons and try to find the factor that may affect the application of metaverse-related technologies in libraries at this stage.Design/methodology/approachTo gather information about how and whether libraries use metaverse-related technologies such as three-dimensional (3D) technology, radio frequency identification (RFID), virtual reality augmented reality (AR) and artificial intelligence (AI) in their services. Firstly, the authors visit 150 US urban library websites that are members of the Urban Libraries Council. Secondly, the authors calculate the proportion of services provided by urban libraries that use metaverse-related technologies and introduce outstanding cases. Lastly, the authors discuss the factors that influence the application of metaverse-related technologies in urban libraries in the United States based on data published by the Institute of Museum and Library Services.FindingsMetaverse-related technologies have been widely used in US urban libraries, but there are differences in the popularity of the applications of different technologies. In all, 84% of libraries use 3D technology, mainly in 3D printing services and 3D model building services; 76% of libraries use virtual and augmented reality technologies in their services, mainly concentrated in head-mounted VR device experiences, AR device experiences, virtual tours and virtual exhibitions; 62% of libraries use Internet of things (IoT) technology, mainly in self-checkout machines and book location services. However, AI technologies are less used in libraries, with 28% of libraries mentioning the applications of AI in their services, mainly focusing on intelligent search, virtual assistants and robot librarians. In addition, this study finds that library operating expenditures and population served do not affect the application of metaverse-related technologies in libraries.Originality/valueThis paper provides updated statistical data on the use of metaverse-related technologies in US urban libraries and aims to help library managers understand the overall applications and best practices. With this as an inspiration, they could formulate corresponding development plans to better serve their communities with metaverse-related technologies.

Contactless services have become a common way for public libraries to provide services. As a result, the strategy used by public libraries in China will effectively stop the spread of epidemics caused by human touch and will serve as a model for other libraries throughout the world. The primary goal of this study is to gain a deeper understanding of the contactless service measures provided by large Chinese public libraries for users in the pandemic era, as well as the challenges and countermeasures for providing such services. The data for this study was obtained using a combination of website investigation, content analysis, and telephone interviews for an analytical survey study of 128 large public libraries in China. The study finds that touch-free information dissemination, remote resources use, no-touch interaction self-services, network services, online reference, and smart services without personal interactions are among the contactless services available in Chinese public libraries. Exploring the current state of contactless services in large public libraries in China will help to fill a need for empirical attention to contactless services in libraries and the public sector. Up-to-date information to assist libraries all over the world in improving their contactless services implementation and practices is provided.