AbstrakThe purpose of this study was to determine the quality of services provided by the bank in serving kepusan customers using 5 dimensions of assurance, reliability, tangibility, empathy, and responsiveness, so from that dimension is unknown dimension into the client's preferences into consideration the quality of services by banks in Surakarta. The method used is the Importance Performance Analysis (IPA) and the Customer Satisfaction Index (CSI) doped with Miscrosoft software Excel for Windows and SPSS for windows. Questionnaires distributed amounted to 90 respondents with a sampling with accidental sampling method. The results of data processing by using IPA (Importance Performance Analysis) obtained an average rate of 95.21% suitability. Furthermore, for the assessment of the quadrant where the priority that should be corrected is related Equanimity customers and Ease of providing services. However the overall services provided by the bank are quite satisfied because of the 20 attributes, only the second to be prioritized. It was also evident from the results of the methods CSI (Customer Satisfaction Index) indicates the level of customer satisfaction by 80.80%. The value is in the range from 66 to 80.99%, so overall customers are satisfied with the performance of the services provided by the bank in Surakarta.

ABSTRACT

This study aims to examine the effect of timely delivery of financial statements, weaknesses of internal control systems, compliance with statutory regulations, regional status and size of the region on the opinion of local government financial reports on the island of Java. By using LKPD 110 the city / regency government in Java Island. Sampling technique is purposive sampling, that is how to determine sample by using certain criterion. Hypothesis testing techniques using logistic regression analysis. The results of this study indicate that the variable timeliness of financial reporting, weakness of the internal control system, compliance with legislation has a negative effect on the opinion of local government financial statements. While the variables of regional status and size of the regions have no effect on the opinion of local government financial statements.

This study aims to analyze the characteristics of culinary service business leaders in Surakarta, also to analyze the spiritual role of leadership in the growth of the creative economy in Surakarta. This research method is a quantitative method with an explanation approach. There are 5 (five) key informants (informants) who will be interviewed in this study consisting of leaders in the culinary service sector business in Surakarta. The results of data analysis research obtained that the results obtained that the variable vision, hope/ faith, altruistic love, meaning / calling, membership, commitment and job satisfaction have a significant positive influence on spiritual lesdership.

he study aims to determine micro businesses in promoting growth of Islam in Indonesia. This research manifold qualitative research-based literature. Results from the study showed that micro businesses Islam is able to achieve 40 percent annually, much higher than conventional economic growth, which reached 19 percent annually in promoting economic growth in Indonesia. Keywords: Investment, Islamic of Micro Business, Economic Growth