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While servant leadership is widely recognized as a people-oriented management style, little attention has been directed to understand the positive outcomes of servant leadership on different stakeholders in the hospitality context. This research examines the mediating role of employee job crafting in the relationship between servant leadership and individual employees’ interpersonal citizenship behaviors directed at both internal and external stakeholders. Multisourced survey data collected from 238 hotel employees in 38 teams revealed that the effects of servant leadership on individual employees’ citizenship behaviors directed toward leaders, coworkers, and customers were mediated by employee job crafting.

Online platforms such as Amazon's Mechanical Turk (MTurk) are increasingly used by researchers to collect survey and experimental data. Yet, such platforms often represent a tumultuous terrain for both researchers and reviewers. Researchers have to navigate the complexities of obtaining representative samples from online participant cohorts, ensuring data quality, ethically incentivizing participant engagement, and maintaining transparency. Reviewers, on the other hand, have to navigate the complexities of evaluating the efficacy of such data collection and execution efforts in answering important research questions. In order to provide clarity to these issues, this article provides researchers and reviewers with a series of recommendations for effectively executing and evaluating data collection via online platforms, respectively.

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