The purpose of the article is to analyze information technologies in education in a pandemic, to identify the main advantages and disadvantages of their use in the educational process. The following research methods were used to solve the set tasks: theoretical (study and analysis of scientific and pedagogical, psychological and pedagogical, reference, specialized literature, regulatory documentation on the topic of research, additional professional advanced training programs; analysis, comparison, classification of the information received and generalization); empirical (pedagogical experiment, observation, questionnaire survey, survey, conversation, testing); mathematical (statistical data processing). The article raises a problem that is caused by the need to find the best ways to form the digital literacy of a teacher in the process of professional development in the developing information space. Among the main problems of the information society, important are those that relate to the philosophical and pedagogical foundations of the strategy for the development of education in Ukraine, including problems related to informatization and computerization of the educational process, the emergence of the concept of digitalization of the individual. Telecommunications occupy the main place in the educational process of modern higher education. The main disadvantages and advantages of using multimedia technologies in education are analyzed.

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is defined and characterized as an innovative form of educational activity in museums in Ukraine. Conclusions. It has been found that today for the museum as one of the centres of communication in the cultural space the important result of its activity is the establishment of the stable and constructive dialogue with its audience. It is determined that modern museology regards the mediation as a specific form of communication at the intersection of the main directions of activity: scientific-stock, research, exposition and education. The study has confirmed that a field for positive understanding of the parties (exposition space, museum expert, visitor), for search of the new options acceptable for all participants of communication is created in the process of museum mediation. Mediation as a form of educational activity of the museum facilitates the mobilization of different methods, means and technologies for updating a museum item and presenting it to a visitor. The result is the formation of personal attitude towards the historical context, which can inspire the process of self-knowledge and give the reason to consider the museum as a unique cultural institution where through mediation self-knowledge and cognition of the surrounding reality are realised. The expediency of introducing mediation as a form of educational activity in domestic museums is justified.

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