Level of citizen participation has increased in the advent of digital government. A significant change in participation behavior through the Government's web 3.0 platform occurred in 2017, right after the Government of DKI Jakarta decided to move to the new web 4.0 platform without removing the previous one. Findings revealed that there is an overlapping and confusion in the community since both platforms are still running in the same time. However, there has been a significant drop in the level of e-participation on the web 3.0 platform, and yet based on the number of reports, there is no indication that the community has moved to the web 4.0 platform. This academic paper will analysis either the implementation of the new platform is a good idea or not by comparing the data gathered from the government Citizens Relationship Management (CRM) platform and the previous platform. Data gathered were analyzed by referring to sustainable and replicability aspect. Moreover, a policy analysis on prior and subsequently the changes are needed to examine either a new policy would lead to a better good governance practiceKeywords:  e-government, integrated governance, smart city, DKI jakarta AbstrakTingkat partisipasi masyarakat meningkat dengan munculnya pemerintahan digital. Perubahan signifikan pada perilaku partisipasi melalui platform web 3.0 Pemerintah terjadi pada tahun 2017, tepat setelah Pemerintah DKI Jakarta memutuskan untuk pindah ke platform web 4.0 baru tanpa menghapus yang sebelumnya. Temuan mengungkapkan bahwa ada tumpang tindih dan kebingungan di komunitas karena kedua platform masih berjalan dalam waktu yang bersamaan. Namun, telah terjadi penurunan yang signifikan pada tingkat partisipasi elektronik pada platform web 3.0, namun berdasarkan jumlah laporan, tidak ada indikasi bahwa komunitas telah berpindah ke platform web 4.0. Makalah akademik ini akan menganalisis apakah implementasi platform baru itu ide yang baik atau tidak dengan membandingkan data yang dikumpulkan dari platform Citizens Relationship Management (CRM) pemerintah dan platform sebelumnya. Data yang terkumpul dianalisis dengan mengacu pada aspek keberlanjutan dan replikasi. Selain itu, analisis kebijakan tentang perubahan sebelumnya dan selanjutnya diperlukan untuk memeriksa apakah kebijakan baru akan mengarah pada praktik tata kelola yang lebih baik.Kata kunci: e-government, pemerintahan terintegrasi, smart city, DKI jakarta

This research was conducted to find out how to map the problems in the distribution of social assistance by the DKI Jakarta government. This research uses qualitative research methods based on field studies, which is a research method that is oriented towards primary data collection which is taken through data owned by the DKI Jakarta government and processed using Tableau engine to determine field mapping. The results of this study attempt to provide an overview of the mapping of the distribution of social assistance in cases affected by COVID-19 which uses big data as the database for recipients of the aid. It was found that East Jakarta was an area with several residents who received social assistance due to the impact of the COVID-19 outbreak. This research implies that cooperation, coordination, and harmonization between the central government, regional governments, and private institutions are needed to be right on target, effective and efficient, and supported by a good, integrated, transparent, and accountable system in the distribution of social assistance.