Teamwork in hospitals has been recognized as an important contributor in providing high-quality healthcare for patients. However, it is imperative to understand the factors that affect the relationships among medical patient teams and their perceptions of patient's healthcare quality. The primary objective of this study is to detect the Total Quality Management (TQM) status and teamwork orientation in one of the main Healthcare organizations in Iraq named Al-Yarmouk Teaching Hospital. A questionnaire survey was specially designed as to achieve study objectives. The questionnaire is divided into (60) various items specifically developed to gather information about the study variables. This study was carried out using a cross-sectional survey in which (64) respondents from (Al-Yarmouk Teaching Hospital) had completed a newly developed survey with a response rate of 100%. Descriptive statistics, Pearson Correlation, and ANOVA were used for data analysis. The main result of this study was that there was a positive correlation between all TQM dimensions and Teamwork. The survey analysis in addition to survey sample investigation throughout researcher's own observations has revealed that the hospital does not meet TQM requirements. Moreover, the study result on one hand has shown that the impact of teamwork on staff Satisfaction value is 0.854, on the other hand it has proved the absence of impact between teamwork and staff perceptions on Quality of Patient Care.
ABSTRACT:The current study aims at Measuring the Quality and Outputs of the Higher Educational Process Optimization as it is recognized by the Teaching Staff in Al Iraqiauniversity based on the quality level of graduates. The researcher conducted a measure concerning the quality of higher educational process. It consisted of eight domains containing 40 items. The study includes a sample about 120 faculty members in the Al -Iraqia University of different colleges under study within the scope of the university. The results were by SPSS (AMOS 19.0). This research focuses on one of the most important system components of university education "outputs", the goal is to measure the quality and optimization of higher education outcomes and identify strengths and weaknesses. Questionnaire are designed with eight axes represent the most important output of Iraq universities, and the sample is made up from within the university from teaching staff of some Iraqi university colleges. The use of appropriate statistical methods was to analyze the results of the sample. The study found a number of conclusions; the most important was the sample opinions agree that the quality of the qualitative level of the graduates which is the most important outputs in higher education institutions is in low level. Although the responsibility for that rests with the university, but they are not the shortened always, as the reasons for this go back to some of the factors affecting lecturers' decisions at the university, others are due to the factors affecting the university itself.
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