No abstract

In modern conditions, the tourism sector development involves approaches aimed at better satisfying the consumers’ requirements, who want to be confident in the quality and safety of tourist product. One of the approaches to increase customer satisfaction is the introduction and operation of quality management systems (QMS) in organizations based on seven principles. The QMS refers to the part of the organization's management system aimed at quality. The article deals with issues of the essence of the quality management principle of "Leadership" and ways of its application in tourist organizations. This principle is the most important, since leadership is an integral part of the quality management system and its trigger mechanism, this is why the system functions and develops. The article is focused on studying and analyzing the provisions of ISO international standards for quality management systems with the subsequent adaptation to the activities of tourist organizations, such as tour operators, travel agents, and organizations rendering services guides, guides and interpreters and instructors. Based on the research results, the author examines and analyzes the ways to apply the quality management principle of "Leadership" in tourist organizations. On the background of the provisions of ISO 9000 standard the author reveals the main actions that must be performed by the management of the organization and advantages that the organization can obtain due to it. The article considers the requirements of ISO 9001 standard regarding top management commitment. The author also examines a methodology including a list of questions on the quality management principles. It allows to determine the level of maturity of the QMS and to develop measures to improve the activities. Based on the provisions of ISO 9004 standard, the article proposes the processes for the adopting and maintaining an organization’s effective strategy and policies.

The article considers the practical aspects of ensuring the preservation of natural ecosystems based on the use of organic farming technologies. It presents the results of research in the forest-steppe zone of the Baikal region for 2011-2018. On the basis of the phytosanitary state of crops studying analysis, it was found that the correct alternation of crops in crop rotation suppresses the level of weeds, thereby not affecting the productivity of agricultural crops. The paper reveals the characteristics of agrophysical and water properties of gray forest soil, the influence of forage crop rotations with meadow clover on the yield of cultivated crops. According to the research results, the authors found that overseeding of legumes in the fields of forage crop rotations increases the average productivity by 16.6% in comparison with the control option. The influence of the aftereffect of perennial legumes in crop rotations increases the yield of grain fodder and silage crops by 20-31.8%. The crop rotation with two fields of meadow clover (crop rotation No. 3) was determined to be the best for all indicators.