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Abstract. The analysis of methods for converting customer requirements into optimal technical characteristics of the product was made, a conclusion was made about the applicability of the methodology for the deployment of quality functions. Deficiencies in methodology have been identified and a decision has been made about the need to apply the principles of the method of analyzing hierarchies and expert assessments within the methodology of the deployment of quality functions. Presented organizationalmethodical provision of the process for identifying the technical product characteristics for the purpose of optimization of process scoping studies. The technique of identification of technical characteristics of a product is offered. Expert groups were identified in the context of the processes stages of identifying technical characteristics of the product, principles for the formation of priority matrices were recognized. Reviewed the application of techniques based decision support system with three-level data store.

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