A bibliometric analysis of reverse logistics from 1992 to 2017

Bensalem, Adib; Kin, Vichara

doi:10.1080/16258312.2019.1574430

Cited by 33 publications

(20 citation statements)

References 80 publications

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“…Within performance analysis, there is descriptive bibliometrics (that is used for trend analysis in scientific research based primarily on research centers, journals or regions); and evaluative bibliometrics that is used to assess academic centers or researchers, based primarily on citation indexes of articles (Zemigala, 2019). The study of these statistics allows one to grasp the trends of the research field including the most influential authors and the most cited references (Bensalem & Kin, 2019). On the other hand, science mapping is a spatial representation of how different scientific actors are related to one another (Small, 1999).…”

Section: Resultsmentioning

confidence: 99%

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Sustainability and digitalization in supply chains: A bibliometric analysis

Muñoz-Villamizar¹,

Solano²,

Quintero-Araújo³

et al. 2019

10.5267/j.uscm

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Section: Resultsmentioning

confidence: 99%

“…This method has been used in management research to improve the understanding of theoretical structures in logistics and supply chain management but also in various other fields (e.g., management information systems, operations management, international management, etc.) (Bensalem & Kin, 2019).…”

Section: Methodsmentioning

confidence: 99%

Sustainability and digitalization in supply chains: A bibliometric analysis

Muñoz-Villamizar¹,

Solano²,

Quintero-Araújo³

et al. 2019

10.5267/j.uscm

View full text Add to dashboard Cite

“…This methodology has been used in research in the world of administration and helps to improve and understand the theory behind various related areas such as information systems in management, international management, logistics, etc. [45].…”

Section: Methodsmentioning

confidence: 99%

Mapping Research on Customer Centricity and Sustainable Organizations

et al. 2020

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Firms are increasingly organized around the client. At the same time, there is customer pressure on green and sustainable organizations. The purpose of this paper is to map the current state of the research in the domain of customer-centric organizations from a sustainability perspective. We conducted a bibliometric analysis from published documents between 1990 and 31 July 2020. Key findings indicate that research on customer centricity and sustainability has increased in recent years, finding some trends and that the topic is structured into three clusters: (1) Sustainable Development, Customer-Centric Perspective, and Sales; (2) Sustainability and Commerce; and (3) Customer-Centricity and Sustainability Trends. The implementation of a bibliometric methodology and the focus given to the definition, the relationships, and the evolution of the three main clusters within the topic are the characteristics that differentiate our study from other publications or reviews in the field of research. In addition, all the documents that refer to practical cases were identified, and the main ones were analyzed, to provide highlights to practitioners who aim to deploy the customer centricity approach in their firms from a sustainable perspective and seeking that the corporate purpose is followed.

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Section: Methodsmentioning

confidence: 99%

Mapping Research on Customer Centricity and Sustainable Organizations

Pardo-Jaramillo¹,

Muñoz-Villamizar²,

Soto³

et al. 2020

Preprint

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Firms are increasingly organized around the client. At the same time, there is customer pressure on green and sustainable organizations. The purpose of this paper is to map the current state of the research in the domain of customer-centric organizations from a sustainable perspective. We conducted a bibliometric analysis from published documents between 1990 and 2020. Key findings indicate that research on customer centricity and sustainability has increased in recent years and that the topic is structured into 3 clusters: (1) Sustainability; (2) Customer-Centric Perspective, and Sustainable Development; and (3) Customer Experience and Sales. Moreover, new concepts and technologies have been introduced during the last three years. The implementation of a bibliometric methodology and the focus given to the definition, the relationships, and the evolution of the three main clusters within the topic are the characteristics that differentiate our study from other publications or reviews in the field of research. This paper is beneficial for practitioners who aim to deploy the customer centricity approach in their firms from a sustainable perspective.

show abstract

A bibliometric analysis of reverse logistics from 1992 to 2017

Cited by 33 publications

References 80 publications

Sustainability and digitalization in supply chains: A bibliometric analysis

Sustainability and digitalization in supply chains: A bibliometric analysis

Mapping Research on Customer Centricity and Sustainable Organizations

Mapping Research on Customer Centricity and Sustainable Organizations

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