A bibliometric view on the use of total quality management in services

Zhang, Chen; Moreira, Maria R. A.; Sousa, Paulo S. A.

doi:10.1080/14783363.2020.1732811

Cited by 28 publications

(20 citation statements)

References 90 publications

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“…If TQM is focused on customers and innovations, it has the potential to improve the performance of the company. Zhang et al (2020) note that the quantitative use of TQM in the service sector is not very frequent; however, there have been recently more and more papers dealing with this issue. Especially managers of companies operating in the service sector should pay attention to new possibilities of the application of TQM.…”

Section: Total Quality Managementmentioning

confidence: 99%

Fuzzy Logic and Artificial Intelligence Tools in the Context of Tourism Analysis

Hašková¹,

Valuation²,

Budejovice³

et al. 2020

International Thematic Monograph: Modern Management Tools and Economy of Tourism Sector in Present Era

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Qualitative and quantitative approaches to multicriteria evaluation and managerial decision- making often ignore the specifics of the role of the human factor. This article summarizes management methods that reflect not only numerical inputs but also data of a qualitative nature while considering their applicability in the tourism sector. Some of them can be assorted within the classes of Artificial intelligence. The focus is on the fuzzy approach at the theoretical and application level. The fuzzy approach is used to evaluate the degree of country travel and tourism competitiveness of selected European and Asian countries based on subjective rankings from the viewpoint of travelling persons. The results indicate that among countries under review, China is ranked as a highly competitive country in travel & tourism. Conditional competitive countries in terms of travel & tourism are the Czech Republic, Pakistan, Russia, and Turkey.

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Section: Total Quality Managementmentioning

confidence: 99%

Fuzzy Logic and Artificial Intelligence Tools in the Context of Tourism Analysis

Hašková¹,

Valuation²,

Budejovice³

et al. 2020

International Thematic Monograph: Modern Management Tools and Economy of Tourism Sector in Present Era

View full text Add to dashboard Cite

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“…Meanwhile, a bibliometric literature review method allows the processing of many datasets collected from the research field [ 12 ]. The analysis techniques from bibliometrics assist practitioners in processing data entirely using computers, making the process faster, more convenient, and more efficient [ 13 ].…”

Section: Introductionmentioning

confidence: 99%

“…Compared to the traditional literature review method, the bibliometric method may have disadvantages in terms of detailed analysis but an advantage in terms of comprehensiveness. Therefore, these two approaches are complementary rather than antagonistic [ 13 ].…”

Section: Introductionmentioning

confidence: 99%

A bibliometric analysis of research on tourism content marketing: Background knowledge and thematic evolution

Nguyen¹,

Pham²,

Truong³

2023

Heliyon

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“…TQM is considered as a thorough management approach, which consists of intertwined system of improvement practices, tools, and training in desire to manage a business in ever-changing environment with objective to ensure reduced challenges, increased success, and customer satisfaction through quality (Ali & Johl, 2021;Bhamra et al, 2020;de Souza et al, 2021;Dieste et al, 2021;Haffar et al, 2021;Hsu et al, 2021;Jasti et al, 2021;Jevanesan et al, 2021;Karamouz et al, 2020;Kulenovic et al, 2021;Niñerola et al, 2021;Permana et al, 2021;Sader et al, 2021;Tsou et al, 2021;van Kemenade, 2021;Wemmerlöv, 2021;Zhang et al, 2021). TQM is premised on four paradigms (van Kemenade, 2021): (a) empirical; (b) reflective; (c) reference; and (d) emergence.…”

Section: Introductionmentioning

confidence: 99%

Business Process Reengineering – Process Optimization of Boutique Production SME

2022

MNJE

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The aim of research was process optimization of the current process approach of boutique production SME. Consequentially, optimized labour effectiveness, work efficiency, costs, and competitiveness were acquired. Inevitable need for process optimization required an objective party for process snapshot creation to obtain the current process approach. The latter presented the premise for critical analysis and creation of a solution proposal -optimized process approach for the real boutique production SME environment. Premised on standard ISO 9001 and Total Quality Management, process approach enables better insight into business operations through detailed control of processes, and not only can it improve but is a prerequisite for optimization of business management and performance. Implementation and continuous conduction of a process approach represent a fundamental factor of a business's economic stability increase. To be excellent, companies propose, manage, and improve processes in order to fulfil customers' and stakeholders' requirements. The solution proposal was implemented gradually over the course of two years. After this time interval, an analysis of the proposal's implementation was carried out, premised on an assessment scale. It is estimated that the optimized process approach has been implemented in 68%. The latter facilitates achievement of business goals, which yet need to be realized with information technology. The boutique production SME's results have exponentially improved -increased products demand by 8% due to further efficiency, agile order fulfilment and heightened income by 4%, compared amongst previous years and within the implementation time interval. The main purpose of this research is in process reengineering, which exemplifies foundation for IT solutions reengineering for business support.

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A bibliometric view on the use of total quality management in services

Cited by 28 publications

References 90 publications

Fuzzy Logic and Artificial Intelligence Tools in the Context of Tourism Analysis

Fuzzy Logic and Artificial Intelligence Tools in the Context of Tourism Analysis

A bibliometric analysis of research on tourism content marketing: Background knowledge and thematic evolution

Business Process Reengineering – Process Optimization of Boutique Production SME

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