“…They started to twist me for a while [ The care search trajectories are marked by the arduous pilgrimage of who seeks public health services, partially caused by the low problem-solving ability and integrality of the professional practices offered. 4,17 André's experience reveals a service that, according to him, went "twisting, twisting, twist-ing…", which, in his words, transmits the feeling of delay, of something whose solution takes a long time, or even that never gets solved. In this case, the mediator took a stand in between the patient and the service, so as to gain a solution to the problem from the second.…”