A Case Study on Pseudo-Demand of Document Delivery and the Strategies

Abstract

This paper finds out various types of pseudo-demands in the process of document delivering through investigating the pseudo-demands from users of document delivery service in the Northeast Normal University Library in 2017 by statistical analysis and comparative analysis. After deeply exploring the underlying causes of the large number of pseudo-demands, this paper proposes ways to reduce the pseudo-demands in order to improve the efficiency of document delivery services and help users make more efficient use of library resources.