A clinically useful self-report measure of psychiatric patients’ satisfaction with the initial evaluation

Zimmerman, Mark; Gazarian, Douglas; Multach, Matthew D.; Attiullah, Naureen; Benoff, Talya; Boerescu, Daniela A.; Friedman, Michael; Mehring, Lucille B.; Moon, Sumi; Patel, Sandhya; Holst, Carolina Guzman

doi:10.1016/j.psychres.2017.02.036

Cited by 15 publications

(22 citation statements)

References 44 publications

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“…This is, however, not the case in this study as the QPC instrument used was developed from the patients’ perspective and validated among addiction patients as recommended by Kilbourne et al (2010). In addition, Zieve et al., (2019) and Zimmerman et al., (2017) state that dissatisfaction or low ratings are often associated with dropping out of treatment.…”

Section: Discussionmentioning

confidence: 99%

The quality in psychiatric care—Addiction outpatient instrument: Psychometric properties and patient views of the quality of care

2021

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Aim The aim of the study was to evaluate the psychometric properties and factor structure of the Quality in Psychiatric Care—Addiction Outpatient (QPC‐AOP) instrument and to describe the experiences with the quality of care among addiction outpatients. Design The study has a cross‐sectional design. Methods A sample of 244 patients with addiction and psychiatric disorders completed the QPC‐AOP. Results Confirmatory factor analysis showed adequate to excellent goodness‐of‐fit indices supporting the 9‐factor structure of the QPC‐AOP. The results thus demonstrate that the concept of quality of care to a large extent is equivalent among outpatients from general psychiatry and from outpatient addiction services. Internal consistency for the full QPC‐AOP was adequate, but poor for some of the separate factors. The patients’ ratings of quality of care were generally high; the highest rating was for Encounter and the lowest for Discharge.

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Section: Discussionmentioning

confidence: 99%

The quality in psychiatric care—Addiction outpatient instrument: Psychometric properties and patient views of the quality of care

2021

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“…108 Seventeen instruments have proven useful for both inpatients and outpatients (22.7%). 16,39,42,47,48,52,66,67,69,72,75,87,98,102,103,110,114,115,122,124,125 Among them, some instruments were only validated in specific populations: three in patients with schizophrenia, 85,98,102,124 one in bipolar patients, 88 one in depressed patients 63 and one in bipolar or psychotic patients. 67 The time frame for administering the instrument was reported for 29 instruments (38.7%): twenty were designed for completion before leaving the hospital, one of which was delivered 6 to 7 days after admission, 64 one at the end of a group therapy session (normally after the first week of admission), 119 one 1 week before discharge, 85 seven on the day of discharge, 50,51,74,90,106,118,120 1 day before discharge, 56 and nine unspecified, 53,59,67,78,…”

Section: General Datamentioning

confidence: 99%

“…71 Another instrument was designed to be administered both before and after discharge. 66 Among the instruments designed for use in outpatient or community services, one instrument was designed to be completed 3 months after psychotropic drug change, 88 two were designed to be completed before leaving the clinic,- 46,107 one was designed to be completed at the end of the initial visit 122 and one was designed to be completed at home. 63 Additionally, one instrument was administered at different times depending on the agencies.…”

Section: General Datamentioning

confidence: 99%

<p>Measuring the Patient Experience of Mental Health Care: A Systematic and Critical Review of Patient-Reported Experience Measures</p>

Fernandes¹,

Fond²,

Zendjidjian³

et al. 2020

PPA

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Background There is growing concern about measuring patient experience with mental health care. There are currently numerous patient-reported experience measures (PREMs) available for mental health care, but there is little guidance for selecting the most suitable instruments. The objective of this systematic review was to provide an overview of the psychometric properties and the content of available PREMs. Methods A comprehensive review following the preferred reporting items for systematic reviews and meta-analysis (PRISMA) guidelines was conducted using the MEDLINE database with no date restrictions. The content of PREMs was analyzed using an inductive qualitative approach, and the methodological quality was assessed according to Pesudovs quality criteria. Results A total of 86 articles examining 75 PREMs and totaling 1932 items were included. Only four PREMs used statistical methods from item response theory (IRT). The 1932 items covered seven key mental health care domains: interpersonal relationships (22.6%), followed by respect and dignity (19.3%), access and care coordination (14.9%), drug therapy (14.1%), information (9.6%), psychological care (6.8%) and care environment (6.1%). Additionally, a few items focused on patient satisfaction (6.7%) rather than patient experience. No instrument covered the latent trait continuum of patient experience, as defined by the inductive qualitative approach, and the psychometric properties of the instruments were heterogeneous. Conclusion This work is a critical step in the creation of an item library to measure mental health care patient-reported experience that will be used in France to develop, validate, and standardize item banks and computerized adaptive testing (CAT) based on IRT. It will also provide internationally replicable measures that will allow direct comparisons of mental health care systems. Trial Registration NCT02491866.

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“…Patient satisfaction is one of the key issues for the survival of healthcare organizations (1) since satis ed patients are willing to continue using healthcare services from quality institutions and recommend them to others (1,2). Patient satisfaction refers to an individual's assessment of his or her healthcare experiences, expectations, and quality of care (3); it also re ects patients' judgment of their interactions with service providers (4). Patient satisfaction is becoming one of the essential constructs of healthcare services and is associated with completing treatment and an increased likelihood of getting better (5), In addition, it has gained importance to managers during planning, solving organizational problems, and recognizing the overall level of a health unit performance (6).…”

Section: Introductionmentioning

confidence: 99%

Predictors of Patient Satisfaction; Quality Dimensions and Demographic Characteristics

Farrokhi

Hashjin

Bagherzadeh

et al. 2020

Preprint

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Background: The healthcare industry is increasingly growing in a competitive atmosphere. One of the essential key issues for the survival of healthcare organizations is patient satisfaction. This study aimed to investigate the impact of health service quality and demographic characteristics on patient satisfaction with outpatient departments at teaching hospitals affiliated with Tehran University of Medical Sciences in Iran.Method: This cross-sectional study was conducted in 2018. A sample of 400 patientsreferring to outpatient departments at teaching hospitalswasrandomly selected. A valid and reliable questionnaire was used to collect data which were then analyzed by using SPSS 23. Results: The mean scores of service quality and patient satisfaction were 3.73 ± 0.51 and 3.61 ± 0.97 out of 5, respectively. Moreover, patients’ demographic characteristics; age, marital status, residence area, and service quality dimensions; admission process, physician consultation, service costs, accessibility, and appointment were identified as the most effectivefactors on patient satisfaction. Conclusion: In order to increase patient satisfaction, physicians and reception staff are advised to provide patients with useful information and cost-effective services. Nonetheless,it seems necessary for teaching hospitalsto establish plans which facilitate payment, appointment, and examination process.

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A clinically useful self-report measure of psychiatric patients’ satisfaction with the initial evaluation

Cited by 15 publications

References 44 publications

The quality in psychiatric care—Addiction outpatient instrument: Psychometric properties and patient views of the quality of care

The quality in psychiatric care—Addiction outpatient instrument: Psychometric properties and patient views of the quality of care

<p>Measuring the Patient Experience of Mental Health Care: A Systematic and Critical Review of Patient-Reported Experience Measures</p>

Predictors of Patient Satisfaction; Quality Dimensions and Demographic Characteristics

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