A Cognitive Assistance Framework for Supporting Human Workers in Industrial Tasks

Haslgrübler, Michael; Gollan, Benedikt; Ferscha, Alois

doi:10.1109/mitp.2018.053891337

Cited by 24 publications

(12 citation statements)

References 15 publications

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“…In addition to smart systems and cobots, the industry and research alike pose new requirements and means of interactive interfaces among human and non-human actors (e.g., machines, smart devices) to deal with the new challenges: interdependent interactions with complex information, and natural and intuitive communication (Diegel et al, 2004 ; Haslgrubler et al, 2018 ; Ong et al, 2020 ; Weichhart et al, 2019 ). In the earlier development, the information systems interfaces are usually designed by the technology-oriented approach that adapts humans to the equipment.…”

Section: Human-centred Design In Industry 40mentioning

confidence: 99%

Human-centred design in industry 4.0: case study review and opportunities for future research

2021

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The transition to industry 4.0 has impacted factories, but it also affects the entire value chain. In this sense, human-centred factors play a core role in transitioning to sustainable manufacturing processes and consumption. The awareness of human roles in Industry 4.0 is increasing, as evidenced by active work in developing methods, exploring influencing factors, and proving the effectiveness of design oriented to humans. However, numerous studies have been brought into existence but then disconnected from other studies. As a consequence, these studies in industry and research alike are not regularly adopted, and the network of studies is seemingly broad and expands without forming a coherent structure. This study is a unique attempt to bridge the gap through the literature characteristics and lessons learnt derived from a collection of case studies regarding human-centred design (HCD) in the context of Industry 4.0. This objective is achieved by a well-rounded systematic literature review whose special unit of analysis is given to the case studies, delivering contributions in three ways: (1) providing an insight into how the literature has evolved through the cross-disciplinary lens; (2) identifying what research themes associated with design methods are emerging in the field; (3) and setting the research agenda in the context of HCD in Industry 4.0, taking into account the lessons learnt, as uncovered by the in-depth review of case studies.

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Section: Human-centred Design In Industry 40mentioning

confidence: 99%

Human-centred design in industry 4.0: case study review and opportunities for future research

2021

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“…(see [2]). In literature, many possible solutions in terms of "Smart Factory" ( [3], [4], [5]), "Cognitive Assistance" ( [6], [7]) or "Industry 4.0" ( [8], [9])are mentioned. However, there are no examples of how employees can be supported if they are 1. not in a factory, 2. do not have a basic knowledge of the product to be maintained and 3. dealing with singletons Especially in the energy sector, long-living singletons are common.…”

Section: Related Workmentioning

confidence: 99%

Care – A Framework for a Multimedia Assistance System for Singletons “Does It Help?”

Schirgi¹

2021

Computer Science &Amp; Information Technology (CS &Amp; IT)

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In contrast to the increasing degree of automation in the production industry, commissioning and maintenance activities will essentially be limited to manual activities. Production involves repetitive actions that are manageable and clearly defined as a process. Unlike this, commissioning and maintenance have to deal with uncontrollable, undefined, and non - standardized processes. The paper provides a framework for a multimedia assistance system for singletons. It was found that the paradigm has to consist of five key components to provide tailored assistance to customers. These key components are Expertise, Infrastructure, Application & Platforms, Security & Privacy and Business Process & Business Model. The resulting stack and the overlaying business model are called "CaRE – Custom Assistance for Remote Employees". With a user-centered approach, the needs of the target group were identified. Based on this, the framework was implemented in the form of a prototypical application. To check, whether the assumptions regarding a Multimedia Assistance System are correct, the prototypical developed application was tested with aremote-usability test.

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“…a 1-day 1 trainee versus a worker who has been with the company for 30 years), cognitive load and perception capability-in other words, it provides the best possible assistance with the least necessary disruption. The adaptivity of the feedback design enables the education of novices in on-the-job training scenarios, integrating novices directly into the production process during their 1month training period without the need for specialists [30].…”

Section: Cognitive Advisor Agentsmentioning

confidence: 99%

New Trends in the Use of Artificial Intelligence for the Industry 4.0

Osornio-Ríos¹,

Martínez²

2020

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Human cyber-physical systems (CPS) are an important component in the development of Industry 4.0. The paradigm shift of doing to thinking has allowed the emergence of cognition as a new perspective for intelligent systems. Currently, different platforms offer several cognitive solutions. Within this space, user assistance systems become increasingly necessary not as a tool but as a function that amplifies the capabilities of the operator in the work environment. There exist different perspectives of cognition. In this study cognition is introduced from the point of view of joint cognitive systems (JCSs); the synergistic combination of different technologies such as artificial intelligence (AI), the Internet of Things (IoT) and multi-agent systems (MAS) allows the operator and the process to provide the necessary conditions to do their work effectively and efficiently.

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A Cognitive Assistance Framework for Supporting Human Workers in Industrial Tasks

Cited by 24 publications

References 15 publications

Human-centred design in industry 4.0: case study review and opportunities for future research

Human-centred design in industry 4.0: case study review and opportunities for future research

Care – A Framework for a Multimedia Assistance System for Singletons “Does It Help?”

New Trends in the Use of Artificial Intelligence for the Industry 4.0

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