A combined fuzzy multicriteria decision‐making approach for evaluating hospital website quality

Perçin, Selçuk

doi:10.1002/mcda.1671

Cited by 24 publications

(31 citation statements)

References 59 publications

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“…Website quality can be defined using different approaches, and it constitutes a competitive advantage for organizations in their commercial activity ( Perçin, 2019 ). The quality of a website has been measured in the scientific literature in terms of different items grouped into three types of attributes: informational, interactive, and transactional ( Ip, Law, & Lee, 2011 ).…”

Section: Theoretical Frameworkmentioning

confidence: 99%

Online popularity as a development factor for cooperatives in the winegrowing sector

Jurado

Moral

Uclés

et al. 2021

Journal of Business Research

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Spain is a global leader in the wine sector in terms of production capacity, which is in stark contrast to its low domestic wine consumption. This situation forces Spanish producers to develop a clear focus on exports. Traditionally, the business model in Spain has been based on low prices, high volumes, and a strong dependence on traditional markets, which places Spain at a clear competitive disadvantage in terms of value. Given these commercial challenges in this sector, where cooperatives play a central role, information and communication technologies, particularly websites, offer a source of competitive advantage. The main aim of this research is to analyze the organizational factors and commercial features that are associated with the online popularity of wine producers. This study seeks to verify the influence of organizational aspects (company size and integration), commercial features (sales of bottled wine, internationalization, and organic certification), and website quality on the popularity of corporate websites. The analysis was conducted using fuzzy-set qualitative comparative analysis (fsQCA). The results reveal that the number of website visits is positively related to business integration, organic certification, export activity, website quality, and the marketing of bottled wine.

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Section: Theoretical Frameworkmentioning

confidence: 99%

Online popularity as a development factor for cooperatives in the winegrowing sector

Jurado

Moral

Uclés

et al. 2021

Journal of Business Research

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“…Emulators, such as Opera Mobile Emulator, are useful tools as well. Website quality is investigated through experiments, with surveys (such as computer-assisted telephone interviews, CATI), and comparative analyses (benchmarking) [ 6 , 7 ].…”

Section: Theoretical Backgroundmentioning

confidence: 99%

“…The functionality and design quality were satisfactory as well [ 54 ]. Perçin [ 6 ] investigated the quality of websites of selected Turkish hospitals. In his research, he applied the fuzzy decision-making trial and evaluation laboratory (DEMATEL) method and the generalized Choquet fuzzy integral (GCFI), i.e.,non-additive information fusion technique to aggregate the experts’ preferences and to calculate the overall website quality of hospitals [ 6 ].…”

Section: Theoretical Backgroundmentioning

confidence: 99%

“…More and more healthcare institutions transfer some of their services to the Internet to further their often competing goals of increasing the quality of patient care and cost control [ 5 ]. Therefore, with the increasing use of the Internet and the dynamic development of e-commerce, customer’srequirements regarding website quality and its evaluation have become a critical success factor for healthcare companies [ 6 ].…”

Section: Introductionmentioning

confidence: 99%

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The Quality of Infectious Disease Hospital Websites in Poland in Light of the COVID-19 Pandemic

Król

Zdonek

2021

IJERPH

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The quality of healthcare service websites gains particular importance in the time of the pandemic, asthe popularity of electronic services grows. This applies to infectious disease hospitals as well, often on the front line of the effort against COVID-19. The paper aims to assess the quality of infectious disease hospital websites in Poland in light of the COVID-19 pandemic. The research covered 91 websites. The first stage was an analysis of selected technical attributes of the websites (including website performance, SEO quality, website availability, and mobile-friendliness) with selected online tools, such as Google PageSpeed Insights, Blink Audit Tool, Backlink Checker, andwebsite accessibility evaluation tool (WAVE). The data were then analyzed with statistical methods. The next step was to analyze the content of the websites. The research has shown that most of the websites were of satisfactory quality, apart from those that were not mobile-ready. The following keywords were found most often on the hospital websites: SARS-CoV-2, COVID-19, smear, specialist care clinic, isolation, telephone consultations, sample collection center, support, coronavirus, recommendations, patient registration, signs of disease. The research suggests that the quality of infectious disease hospital websites in Poland is significantly diversified in search engine optimization, mobile-friendliness, and needs of people at risk of digital exclusion.

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“…By doing so, necessary improvement can then be made to increase the possibility of gaining patients with the website. Unfortunately, most of the evaluation studies on the existing hospital websites apply the additive MADM techniques, which ignore the presence of interdependencies among the evaluation attributes, except for the recent study that was conducted by Percin [63]. Realizing the limitation, the demonstration on the feasibility of the proposed technique was conducted on the hospital website evaluation problem.…”

Section: An Application To Hospital Website Evaluation Problemmentioning

confidence: 99%

An Alternate Unsupervised Technique Based on Distance Correlation and Shannon Entropy to Estimate λ0-Fuzzy Measure

2020

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λ0-measure is a special type of fuzzy measure. In the context of multi-attribute decision making (MADM), the measure can be used together with Choquet integral to model the interdependencies that usually present between the decision attributes. Unfortunately, the range of techniques available to estimate λ0-measure values is too limited i.e., only four techniques are available to this date. Besides, the review on literature shows that each of these existing techniques either requires some initial data from the decision-makers or misrepresents the actual interdependencies held by the attributes. Thus, an alternate unsupervised technique is needed for the estimation of λ0-measure values. This study has developed such a technique by integrating the idea of distance correlation and Shannon entropy. In this technique, the two inputs required to estimate λ0-measure values, namely, the interdependence degrees and fuzzy densities are determined by utilizing the distance correlation measures and entropy weights, respectively. An evaluation to rank the websites owned by five different hospitals located in Sabah, Malaysia, was conducted to illustrate the usage of the technique. A similar evaluation was also performed with a few selected MADM techniques for comparison purposes, where the proposed technique is found to have produced the most consistent ranking. From the literature perspective, this study has contributed an alternate unsupervised technique that can estimate λ0-measure values without necessitating any additional data from the decision-makers, and at the same time can better capture the interdependencies held by the attributes.

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A combined fuzzy multicriteria decision‐making approach for evaluating hospital website quality

Cited by 24 publications

References 59 publications

Online popularity as a development factor for cooperatives in the winegrowing sector

Online popularity as a development factor for cooperatives in the winegrowing sector

The Quality of Infectious Disease Hospital Websites in Poland in Light of the COVID-19 Pandemic

An Alternate Unsupervised Technique Based on Distance Correlation and Shannon Entropy to Estimate λ0-Fuzzy Measure

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