A Combined Method for Analysing Critical Success Factors on ERP Implementation

Phaphoom, Nattakarn; Saelee, Wongduan; Somjaitaweeporn, Tunyawat; Yuenyong, Sumeth; Qu, Jian

doi:10.1109/jcsse.2018.8457366

Cited by 7 publications

(4 citation statements)

References 4 publications

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“…Another important positive factor is communication. With this powerful weapon, organization management can inform human resources about the changing routines of work, trying to dissipate their concerns about losing jobs and how to perform new tasks, among other items [15,40,43,75,104]. With these communication plans, organizations can minimize the inertia and resistance of employees, for example.…”

Section: ) Influencing Factors For Bpa In Smes (Rq3)mentioning

confidence: 99%

Business Process Automation in SMEs: A Systematic Literature Review

Moreira,

Mamede,

Santos

2024

IEEE Access

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Business Process Automation has been gaining increasing importance in the management of companies and organizations since it reduces the time needed to carry out routine tasks, freeing employees for other, more creative and exciting things. It can be applied in the most varied business areas. Organizations from any sector of activity can also adopt it. Given these benefits, the granted success in transforming business processes would be expected. However, automation initiatives still fail. Adopting this technology can raise social, technological, ethical, methodical, and organizational issues. These facts have triggered the necessity for a summary that could extract more information about how to implement Business Process Automation (BPA), attending to the administrative processes, especially when applied in Small and Medium-sized Enterprises (SMEs). This study aims not only to review the available literature on how to implement BPA but also to typify the processes that can be automated, which technologies or tools exist for making that change, and influence factors in the procedure of BPA. We have covered more than 300 research papers published between 2016 and 2023 in reputable scientific data sources like Scopus, Web of Science/Clarivate, and ScienceDirect/Elsevier. The review revealed some paths for BPA, with some common steps. In addition, some common process characteristics fundamental to automation are exposed, as well as factors that are critical to an organization for successful automation. The results indicate that BPA is an established area in Business Process Management related to technologies/tools like Robotic Process Automation (RPA) or Cognitive-Robotic Process Automation (C-RPA), Workflow Management Systems (WfMS), Enterprise Resource Planning (ERP), and Blockchain. As far as we observed, this Systematic Literature Review (SLR) is a unique study that covers all the environmental variables for applying automation in business processes.

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Section: ) Influencing Factors For Bpa In Smes (Rq3)mentioning

confidence: 99%

Business Process Automation in SMEs: A Systematic Literature Review

Moreira,

Mamede,

Santos

2024

IEEE Access

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“…Empirical evidence demonstrates how an ERP system can be implemented successfully for SMEs in Thailand (Phaphoom et al 2018), Croatia (Nikitović and Strahonja 2016), France (Paquet and Paviot 2017), Portugal (Ruivo et al 2014(Ruivo et al , 2015, Germany (Hörisch et al 2015), Pakistan (Ahmed et al 2017), China (Zeng et al 2017), Jordan (Almajali et al 2016), Australia (Venkatraman and Fahd 2016), India (Bansal and Agarwal 2015;Gupta et al 2018), and Taiwan (Chang et al 2015). Other studies conclude that the introduction of ERP systems in SMEs drives changes in firms' business processes, structure, and communications (Snider et al 2009;Wieder et al 2006;Spathis and Constantinides 2004;Mabert et al 2003b;Gattiker and Goodhue 2002).…”

Section: State Of the Artmentioning

confidence: 99%

“…ERP is a system used for integrating internal business data and processes (Gallardo and Escobar-Pérez 2006) that permit businesses to enhance their competitiveness, operational quality, and cost efficiency (Phaphoom et al 2018). Because it also makes business processes more flexible among functional departments, it constitutes a critical investment that can improve SMEs' competitiveness and business performance considerably (Zeng et al 2017).…”

Section: State Of the Artmentioning

confidence: 99%

An Approach to Sustainable Enterprise Resource Planning System Implementation in Small- and Medium-Sized Enterprises

Pérez Estébanez

2024

Administrative Sciences

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The adoption of sustainable enterprise resource planning systems in small and medium-sized enterprises represents a strategic response to the evolving landscape of corporate responsibility and environmental stewardship. This study seeks to identify which factors determine the level of satisfaction when implementing a sustainable enterprise resource planning system in small- and medium-sized business. A survey was designed to measure managers’ satisfaction with S-ERP implementation in their companies. A multivariate analysis was run to test the factors affecting the level of satisfaction with the implementation. The general results show that the type of module implemented positively and significantly affects the level of satisfaction with S-ERP. One specific result is that the more accounting modules implemented, the more complex the system is, and the more effort is needed to implement the new technology effectively and use it properly. Another result shows that the sales marketing module has an inverse impact on satisfaction with an S-ERP, possibly because this module is complex and difficult to manage. This study contributes significantly to the emerging body of knowledge on S-ERP implementation by seeking to fill the research gap on the interaction between the S-ERP system and user’s satisfaction, focusing on small businesses. Future research directions should delve into the long-term impact of sustainable ERP adoption on SME performance and resilience. Additionally, investigating the effectiveness of government policies in supporting sustainable ERP adoption, along with exploring the actual environmental impact of ERP systems in SMEs, can contribute to advancing our understanding of this dynamic and evolving field.

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“…Enterprise resource planning is an important innovation because it can generate tangible and intangible improvements in all companies no mater it's business size (Abdel-Haq et al, 2018) and it has been the solution for numerous companies as a key element of the strategy (Paquet and Paviot, 2017). However, despite the advance in technology and research, enterprises are still struggling in the process of implementing and routinizing the use of ERP, as well as, achieving an optimal range of benefits it offers (Phaphoom et al, 2018).…”

Section: State Of the Artmentioning

confidence: 99%

Assessing the Benefits of an ERP Implementation in SMEs. An Approach from the

Estébanez¹

2021

SAEB

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The aim of the present study is to investigate by first-hand the level of satisfaction of the CEOs with the ERP system testing the benefits of its implementation on the company in four aspects, accounting, organizational, external or internal, that the adoption of an ERP system may entail to small and medium sized enterprises. A survey was designed to measure the accountants' perception of the level of implementation of ERP in their companies. The sample consisted on 175 accountants from Spanish companies. To identify the best explanatory variables in order to test the hypothesis, a discriminant analysis for dimensionality reduction was used, choosing the factorial analysis. Finally, a post hoc analysis to investigate which factors affect the user satisfaction of ERP in business was carried out using multiple regression method (backward stepwise). The empirical evidence from a web-based survey with 175 Spanish SMEs confirms that an ERP system brings a variety of benefits including organizational, external and internal to an SME, and focusing on accounting there are a number of accounting benefits derived from ERP systems particularly for accounting process. The findings will be valuable to any business that wants to implement an ERP deeper in small businesses. This work significantly contributes to the existing body of ERP benefits knowledge to the SMEs in the light of the resource-based view, strengthens the literature about the topic because the use of theories in ERP literature in SMEs is still very limited.

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A Combined Method for Analysing Critical Success Factors on ERP Implementation

Cited by 7 publications

References 4 publications

Business Process Automation in SMEs: A Systematic Literature Review

Business Process Automation in SMEs: A Systematic Literature Review

An Approach to Sustainable Enterprise Resource Planning System Implementation in Small- and Medium-Sized Enterprises

Assessing the Benefits of an ERP Implementation in SMEs. An Approach from the

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