A comparative analysis of the ports of Incheon and Shanghai: The cognitive service quality of ports, customer satisfaction, and post-behaviour

Cho, Chul-Ho; Kim, Byung-Il; Hyun, Jae-Hoon

doi:10.1080/14783363.2010.487677

Cited by 28 publications

(19 citation statements)

References 14 publications

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“…Service quality presents the overall quality of service provided to users in a port area (Tongzon, 1994), and good service quality increases the reputation of the port and reliability of its services, thereby strengthening a port's competitiveness (Yeo et al, 2011;Cho et al, 2010). Further, port service quality positively affects customer satisfaction, loyalty, and referral intentions (Cho et al, 2010).…”

Section: Results Of Factor Analysismentioning

confidence: 97%

“…With the change of port environments, service quality and hinterland condition, landside accessibility, a strategy differentiation, port (terminal) operational efficiency level, reliability, cargo handling charges, and port selection preference of carriers and shippers have become the major factors that influence port competitiveness (Ahn et al, 2014;Yeo et al, 2011Yeo et al, , 2008Yeo, 2010;Li and Oh, 2010;Cho et al, 2010;Tongzon, 2009;Notteboom and Rodrigue, 2008). Reviews on port competitiveness indicate that attention to port competitiveness has moved to how to create and sustain it whilst accommodating customers' expectations.…”

Section: ) Port Competitivenessmentioning

confidence: 95%

“…Pre-2000, academic work favoured a resource-based view to evaluate port competitiveness, based on port physical attributes such as facilities and location, whereas, after 2000, literature on port competitiveness placed great emphasis on activity-based and demandbased views for analysing port competitiveness (van den Berg and de Langen, 2011;Cho et al, 2010;Tongzon, 2009;Yeo et al, 2008;de Langen, 2007;Hall 2007;Notteboom and Rodrigue, 2005;Yeo and Song, 2006). At this stage, business stability and sustainability become important issues indicating how well the industry was adapting to an everchanging environment.…”

Section: ) Port Competitivenessmentioning

confidence: 97%

See 2 more Smart Citations

Competitiveness in a Multipolar Port System: Striving for Regional Gateway Status in Northeast Asia

Kim

Kang

Dinwoodie

2016

The Asian Journal of Shipping and Logistics

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A B S T R A C TThe structure of competitiveness between hub ports in the multipolar Northeast Asian system will determine which ports achieve regional gateway status. A survey instrument to assess 21 measurement items generated 203 responses from Shanghai, Hong Kong and Busan. Exploratory factor analysis revealed a valid and reliable competitiveness construct underpinning 19 measurement scales and a four-factor model incorporating availability, operational efficiency, port costs and service quality. Differences in factor importance revealed that success as a regional gateway port depends on a port area developing strategically into a multi-functional business centre. The model offers a management tool to guide future port improvement.

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Section: Results Of Factor Analysismentioning

confidence: 97%

Section: ) Port Competitivenessmentioning

confidence: 95%

Section: ) Port Competitivenessmentioning

confidence: 97%

See 1 more Smart Citation

Competitiveness in a Multipolar Port System: Striving for Regional Gateway Status in Northeast Asia

Kim

Kang

Dinwoodie

2016

The Asian Journal of Shipping and Logistics

View full text Add to dashboard Cite

show abstract

“…With changes to port environments, the service quality and hinterland conditions, landside accessibility, strategy differentiation, port (terminal) operational efficiency level, reliability, cargo handling charges, and the port selection preference of carriers and shippers have become the major factors that influence port competitiveness [19][20][21].…”

Section: Literature Review and Evaluating Indicatorsmentioning

confidence: 99%

“…A total of 150 questionnaires were received. Specifically, the collection of questionnaires included the port management department (20), university (30), research institutes (25) and enterprises (75). The organizations and positions of the respondents are listed in Table 3.…”

Section: Data Collectionmentioning

confidence: 99%

Study of the Competitiveness of Quanzhou Port on the Belt and Road in China Based on a Fuzzy-AHP and ELECTRE III Model

Gao

Dang

et al. 2018

Sustainability

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Abstract:With the establishment of the Belt and Road national strategy, Quanzhou Port is a significant development opportunity. Quanzhou Port is the origin of the 21st century Maritime Silk Road and part of the Belt and Road, but as a pioneer project of the Maritime Silk Road and the main port in the Belt and Road strategy, its development has encountered some challenges and problems. Hence, this paper aims to evaluate the competitiveness of Quanzhou Port based on the criteria selected by experts and corresponding improvement suggestions are put forward for its weaknesses. Using fuzzy-AHP and ELECTRE III, port competitiveness is evaluated according to the total weights obtained based on the different criteria used. The key criteria consist of six factors (port size, port location, hinterland economy, port costs, operations management and growth potential) that are divided into 18 sub-criteria. Five competing ports were selected with respect to geographical proximity. The order of ranking according to ELECTRE III are as follows: Kaohsiung Port, Xiamen Port, Fuzhou Port, Taichug Port and Quanzhou Port. The findings show that the port of Quanzhou appears last in the ordering sequence, resulting in a need for integrative approaches to promote its competitiveness. Compared with competitive ports, Quanzhou Port has relatively weak overall infrastructure and relatively high port costs, which leads to a lack of obvious flow of port materials and a decrease in professional unloading services. Particularly in hinterland port economies, the industrial structure is extensive and backward. Hence, the question of how to achieve a green transformation of the manufacturing industry will be important for Quanzhou Port. This paper points out directions for the future development of Quanzhou Port and applies comprehensive evaluation methods, namely fuzzy-AHP and ELECTRE III.

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Interval Type-2 Trapezoidal Fuzzy AHP: Evaluation of Sustainable Port Service Quality Factors

Mollaoglu,

Gurturk,

Celik

et al. 2023

Studies in Fuzziness and Soft Computing

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A comparative analysis of the ports of Incheon and Shanghai: The cognitive service quality of ports, customer satisfaction, and post-behaviour

Cited by 28 publications

References 14 publications

Competitiveness in a Multipolar Port System: Striving for Regional Gateway Status in Northeast Asia

Competitiveness in a Multipolar Port System: Striving for Regional Gateway Status in Northeast Asia

Study of the Competitiveness of Quanzhou Port on the Belt and Road in China Based on a Fuzzy-AHP and ELECTRE III Model

Interval Type-2 Trapezoidal Fuzzy AHP: Evaluation of Sustainable Port Service Quality Factors

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