“…Bag et al (2018),Birkel et al (2019),Bruno et al (2019),Chei et al (2019),Daling et al (2020), Eimontaite et al (2019), Greinke et al (2016), Hahm (2018), Horv ath and Szab o (2019), Klumpp et al (2019), Loch et al (2016), Merhar et al (2019), Pejic-Bach et al (2020), Whysall et al (2019) and Zimmermann et al (2019) "Sometimes there is a dislike of doing something different because people have always done things a certain way. It can be troublesome with the new technology [referring to learning how to use the new software]" Concerns about job and power loss Birkel et al (2019), Eimontaite et al (2019), Hahm (2018), Horvath et al (2018), Horv ath and Szab o (2019), Klumpp et al (2019), Le Grand and Deneckere (2019), Mora Sanchez (2019), Pradhan and Agwa-Ejon (2018) and Xing et al (2019) -Not identified as a source of resistance-Work overload Birkel et al (2019) "People cannot be in two places at the same time.…”