A comprehensive analysis of a science and technology university’s alignment with the performance excellence framework: A governance outlook study

Abstract

This study provides a comprehensive analysis of the Nueva Ecija University of Science and Technology’s (NEUST’s) alignment with the Philippine Quality Award (PQA) framework. It examines the university’s performance across several domains, including technological advancements, safety and preparedness, supplier performance, student and customer satisfaction, human resource (HR) management, financial management, market performance, and compliance with governance standards. The research employs a descriptive quantitative approach, systematically analyzing data to assess organizational effectiveness. Key findings highlight NEUST’s significant progress in technology integration, safety initiatives, supplier relationship management, and overall student and customer satisfaction (Ma et al., 2023). The university demonstrates excellence in HR management, fostering a conducive environment for growth and learning (Romiani & Farahbakhsh, 2024). Financially, NEUST has shown astute budget allocation and management, significantly contributing to its research and educational capabilities. Market analysis indicates growth in student enrollment, reflecting effective student attraction and retention strategies (Chandra et al., 2019). Strategic alignment and operational excellence are evident in NEUST’s adherence to quality, safety, and legal standards. The study concludes with recommendations for future enhancements in areas like technological integration, safety protocols, supplier management, and workforce development, all aimed at sustaining NEUST’s commitment to quality education and research.