A Conceptual Client-Designer Framework: Inspiring the Development of Inclusive Design Interactive Techniques

Abstract

The adoption of inclusive design approach into design practice is compatible to the needs of an ageing society. However, tools and methods that promote inclusivity during new product development are scarcely used in industry. This paper is part of a research project that investigates ways to accommodate inclusive design into the design process in industrial context.The present paper is based on the finds from the observations and interviews with industrial designers and interviews with stakeholders. The outcomes from the study supported a better understanding of the client-designer dynamic as well as the stages in the design process where information related to inclusive design could be introduced. The findings were essential to inspire the development of an inclusive design interactive technique to be used by clients and designers.

Gradually including potential users: A tool to counter design exclusions

“…The interviews supported in-depth investigation of the design activity through opinions, knowledge, and experience of the participants; whereas the observations contextualised what was mentioned in the interviews and brought new insights to the research, as the behaviour of the participants. Zitkus et al (2013aZitkus et al ( & 2013b detail the contribution made by the interviews, observations and demonstrations to the development of the tool.…”