A Conceptual Descriptive-Comparative Study of Models and Standards of Processes in SE, SwE, and IT Disciplines Using the Theory of Systems

Abstract

means, electronic or mechanical, including photocopying, without written permission from the publisher. Product or company names used in this set are for identification purposes only. Inclusion of the names of the products or companies does not indicate a claim of ownership by IGI Global of the trademark or registered trademark. Library of Congress Cataloging-in-Publication DataEmerging systems approaches in information technologies concepts : theories and applications / David Paradice, editor.p. cm. Includes bibliographical references and index. Summary: "This book presents findings utilizing the incorporation of the systems approach into fields such as systems engineering, computer science, and software engineering"--Provided by publisher. All work contributed to this book is new, previously-unpublished material. The views expressed in this book are those of the authors, but not necessarily of the publisher. 156Copyright © 2010, IGI Global, distributing in print or electronic forms without written permission of IGI Global is prohibited. (CMMI/SE/SwE, 2002; ITIL V.3, 2007) and four main standards (ISO/IEC 15288, 2002; ISO/IEC 12207, 1995; ISO/IEC 15504, 2005; ISO/IEC 20000, 2006) of processes. Description and comparison are realized through a mapping of them onto the systemic model.

Toward an Integrated Conceptualization of the Service and Service System Concepts

“…The five set of studies are as follows: (i) Levitt (1972Levitt ( , 1976, (ii) Shostack (1984), Heskett (1987), and Schlesinger and Heskett (1991), (iii) Cook et. al (1999), (iv) Spohrer (2008) and , and (v) Mora et al. (2008b).…”

“…Accordingly based on the Theory of Systems, generic system's outputs can be classified as a flux of matter, energy, and/or information. Mora et al (2008b) extends such a classification to include a flux of acts and knowledge, where acts can be considered a special kind of energy, and knowledge a special kind of interpreted information about -how-and why-based information pieces. Such definitions are abstract.…”

“…Finally, from Mora et al's (2008b) study, the concepts of business organization, business organizational subsystem, business process and sub-process, business activity, and product and service, are considered from a systems perspective. For Mora et al (2008b) a service can be defined as an expected and intangible system's people-oriented and valued outcome from a system's outputs (acts), where a system can be a business activity, business process, business organizational subsystem or business organization. In contrast, a product (or good) is defined as an expected and tangible system's machineoriented valued outcome from system's outputs (matter), where a system can be a business activity, business process, business organizational subsystem or business organization.…”

Information Systems and New Applications in the Service Sector

“…Accordingly based on the Theory of Systems, generic system's outputs can be classified as a flux of matter, energy, and/or information. Mora et al (2008b) extends such a classification to include a flux of acts and knowledge, where acts can be considered a special kind of energy, and knowledge a special kind of interpreted information about -how-and whybased information pieces. Such definitions are abstract.…”

“…For Mora et al (2008b) a service can be defined as an expected and intangible system's people-oriented and valued outcome from a system's outputs (acts), where a system can be a business activity, business process, business organizational subsystem or business organization. In contrast, a product (or good) is defined as an expected and tangible system's machine-oriented valued outcome from system's outputs (matter), where a system can be a business activity, business process, business organizational subsystem or business organization.…”