A Conversation History-Based Q&A Cache Mechanism for Multi-Layered Chatbot Services

Abstract

Chatbot technologies have made our lives easier. To create a chatbot with high intelligence, a significant amount of knowledge processing is required. However, this can slow down the reaction time; hence, a mechanism to enable a quick response is needed. This paper proposes a cache mechanism to improve the response time of the chatbot service; while the cache in CPU utilizes the locality of references within binary code executions, our cache mechanism for chatbots uses the frequency and relevance information which potentially exists within the set of Q&A pairs. The proposed idea is to enable the broker in a multi-layered structure to analyze and store the keyword-wise relevance of the set of Q&A pairs from chatbots. In addition, the cache mechanism accumulates the frequency of the input questions by monitoring the conversation history. When a cache miss occurs, the broker selects a chatbot according to the frequency and relevance, and then delivers the query to the selected chatbot to obtain a response for answer. This mechanism showed a significant increase in the cache hit ratio as well as an improvement in the average response time.

Importance of the Chatbot in the Different Social Areas

“…También existen problemas de privacidad y seguridad, ya que los pacientes comparten información personal y confidencial con chatbots (26).…”