A Descriptive Framework of Workspace Awareness for Real-Time Groupware

Gutwin, Carl; Greenberg, Saul

doi:10.1023/a:1021271517844

Cited by 874 publications

(678 citation statements)

References 40 publications

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“…The papers collected in this special issue on 'Awareness in CSCW' all contribute to the investigation of these issues in a variety ways, by 'unpacking' and identifying the variegated practices that have been thrown together under the label 'awareness' (Chalmers, 2002;Heath et al, 2002;Mark, 2002;Robertson, 2002); by systematic conceptual analysis of the 'elements of knowledge' at play in 'workspace awareness' (Gutwin and Greenberg, 2002); by exploring new 'sensation and interaction possibilities' offered by for instance wearable computational devices (Gaver, 2002), by studying novel mechanisms to 'produce, gather and redistribute information from everyday activities' (Fitzpatrick et al, 2002); and by exploring a radically distributed computational model of awareness based on the 'reaction-diffusion metaphor' (Simone and Bandini, 2002).…”

mentioning

confidence: 99%

The Problem with `Awareness': Introductory Remarks on `Awareness in CSCW'

Schmidt

2002

Computer Supported Cooperative Work (CSCW)

406

214

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mentioning

confidence: 99%

The Problem with `Awareness': Introductory Remarks on `Awareness in CSCW'

Schmidt

2002

Computer Supported Cooperative Work (CSCW)

406

214

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“…Awareness is a term used widely in the literature on shared workspaces, for example in the influential work of Gutwin and Greenberg (2002) and in the recognition of situational awareness when coordinating action, notably by Heath and Luff (1992).…”

Section: Awarenessmentioning

confidence: 99%

Mechanisms for collaboration

Yuill

Rogers

2012

ACM Trans. Comput.-Hum. Interact.

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Multi-user interfaces are said to provide 'natural' interaction in supporting collaboration, compared to individual and non-co-located technologies. We identify 3 mechanisms accounting for the success of such interfaces: high awareness of others' actions and intentions, high control over the interface and high availability of background information. We challenge the idea that interaction over such interfaces is necessarily 'natural' and argue that everyday interaction involves constraints on awareness, control and availability. These constraints help people interact more smoothly. We draw from social developmental psychology to characterize the design of multi-user interfaces in terms of how constraints on these mechanisms can be best used to promote collaboration. We use this framework of mechanisms and constraints to explain the successes and failures of existing designs, then apply it to three case studies of design, and finally derive from them a set of questions to consider when designing and analysing multi-user interfaces for collaboration.

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“…The recent research on team shared awareness highlights that teams need to detect cues, remember, reason, plan, solve problems, acquire knowledge, and make decisions as an integrated and coordinated unit [16]. The research on SA in the Computer Supported Cooperative Work (CSCW) field has developed a functional perspective of SA [17][18][19][20]. In our research we emphasize the organizational perspective, considering the orchestration of activities necessary to construct, manage and use SA.…”

Section: Related Workmentioning

confidence: 99%

“…Our evaluation method received several influences from different evaluation methodologies. From the groupware studies, we considered the heuristics proposed by the mechanics of collaboration [19,37], which were developed to evaluate shared workspaces. Since our claims consider externalization of tacit knowledge and evaluation of team performance, we also considered the works from [41] and [42].…”

Section: Questionnairementioning

confidence: 99%

Evaluating a Mobile Emergency Response System

Sapateiro

Antunes

Zurita

et al. 2008

Groupware: Design, Implementation, and Use

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Abstract. Existing information systems often lack support to crisis and emergency situations. In such scenarios, the involved actors often engage in ad hoc collaborations necessary to understand and respond to the emerging events. We propose a collaboration model and a prototype aiming to improve the consistency and effectiveness of emergent work activities. Our approach defends the requirement to construct shared situation awareness (SA). To support SA, we developed a collaborative artifact named situation matrixes (SM), which relates different situation dimensions (SD) of the crisis/emergency scenario. A method was also developed to construct and evaluate concrete SM and SD. This method was applied in two organizations' IT service desk teams, which often have to deal with emergency situations. The target organizations found our approach very relevant in organizing their response to emergencies.

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A Descriptive Framework of Workspace Awareness for Real-Time Groupware

Cited by 874 publications

References 40 publications

The Problem with `Awareness': Introductory Remarks on `Awareness in CSCW'

The Problem with `Awareness': Introductory Remarks on `Awareness in CSCW'

Mechanisms for collaboration

Evaluating a Mobile Emergency Response System

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