A Design Proposal for a Benefits Management Method for Enterprise System Implementations

Abstract

Enterprise Systems (ES) involve relative high investments and long-lasting implementations for its adopters. A business case (BC) is often developed in the beginning to evaluate and justify this investment. This BC explains the expected costs, benefits and risks of the ES implementation. In this paper we especially focus on the problems of the current BC development and present a design proposal based on Benefits Management (BM). Research in costestimation is matured and BM is perceived as a standard in this domain. We use an iterative design science approach to create our proposal. First, we give a structured overview of current BM methods both from practitioners as well as academia using the methodological framework of Avison and Fitzgerald [1]. Second, we derive our own improved BM method based on the work of Ward and Daniel [2]. During the development process, in five iterations, we interviewed and collaboratively worked with experts towards this method.

Why Realization Mismatches Expectations of e-Government Project Benefits? Towards Benefit Realization Planning

“…Particularly in the e-government domain, this is an important issue, since perceived project success depends upon the involvement of numerous stakeholders [6] who anticipate divergent benefits. Benefits management offers a number of methods for achieving anticipated project benefits [7]. A benefit is understood as "an advantage on behalf of a particular stakeholder or group of stakeholders" and its management as "(t)he process of organizing and managing such that the potential benefits arising from the use of IS/IT are actually realized" [5].…”