A Design Theory for Cognitive Workflow Systems

Abstract

This paper addresses the design problem of providing cognitive support for workflow systems in software development. Software development is demanding knowledge work that requires creativity and adaptability to changing requirements and situations. This type of work involves cognitive actions that require substantial support in several forms in order to address needs such as collaboration, communication, knowledge management, awareness and transparency, and the coordination and structuring of the development processes. The literature and our empirical results show that there is a lack of cognitive support in current workflow models. Hence, we identify the need for a design theory for cognitive workflow systems (CWS). In this paper, such a theory is presented. The proposed design theory for CWS is validated through an action research intervention. This design theory has important implications from both research and practical perspectives. The results will help developers in their daily work, enhance the efficiency of the development processes, and facilitate decision-making activities.

Designing the video-based learning environments using workflow and scaffolding to enhance self-instructional video production ability of pre-service teacher

“…Moreover, the workflow can effectively create knowledge and understanding as it illustrates the steps in a work process to support the work and create interactions between people working on the project (Hyysalo et al, 2017;Wang et al, 2020). Workflow is also helpful in analyzing and designing work processes, organizing work tasks, and making quick and effective decisions (Microtool, 2020).…”