Alacafache: 30 Anos Depois
DOI: 10.14195/978-989-26-1386-4_2
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A dimensão do fator humano na segurança ferroviária: estados emocionais do profissional

Abstract: A navegação consulta e descarregamento dos títulos inseridos nas Bibliotecas Digitais UC Digitalis, UC Pombalina e UC Impactum, pressupõem a aceitação plena e sem reservas dos Termos e Condições de Uso destas Bibliotecas Digitais, disponíveis em https://digitalis.uc.pt/pt-pt/termos.Conforme exposto nos referidos Termos e Condições de Uso, o descarregamento de títulos de acesso restrito requer uma licença válida de autorização devendo o utilizador aceder ao(s) documento(s) a partir de um endereço de IP da insti… Show more

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Cited by 2 publications
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“…Onboard crew members are often subject to abuse from passengers (Salomonson and Fellesson, 2014), which can affect health and reduce job satisfaction (Boyd, 2002). Furthermore, the railways can be a stressful and traumatic environment for work due to a range of factors such as the risk of incidents (Queirós et al, 2014) and fatalities (Ryan et al, 2018). It is important to understand when and why these negative and positive experiences occur in order to evaluate the opportunities to improve experiences.…”
Section: Introductionmentioning
confidence: 99%
“…Onboard crew members are often subject to abuse from passengers (Salomonson and Fellesson, 2014), which can affect health and reduce job satisfaction (Boyd, 2002). Furthermore, the railways can be a stressful and traumatic environment for work due to a range of factors such as the risk of incidents (Queirós et al, 2014) and fatalities (Ryan et al, 2018). It is important to understand when and why these negative and positive experiences occur in order to evaluate the opportunities to improve experiences.…”
Section: Introductionmentioning
confidence: 99%
“…Especially during disruption, "front-line staff are likely to bear the brunt of any shortfall" in service provision (Stafford et al, 2012, p. 807). Furthermore, the railways can be a stressful and traumatic environment for work due to a range of factors such as the risk of incidents (Queirós et al, 2014) and fatalities (Ryan et al, 2018). It is important to understand when and why these negative and positive events occur in order to evaluate the opportunities to improve crew experiences.…”
Section: Introductionmentioning
confidence: 99%