Abstract:A navegação consulta e descarregamento dos títulos inseridos nas Bibliotecas Digitais UC Digitalis, UC Pombalina e UC Impactum, pressupõem a aceitação plena e sem reservas dos Termos e Condições de Uso destas Bibliotecas Digitais, disponíveis em https://digitalis.uc.pt/pt-pt/termos.Conforme exposto nos referidos Termos e Condições de Uso, o descarregamento de títulos de acesso restrito requer uma licença válida de autorização devendo o utilizador aceder ao(s) documento(s) a partir de um endereço de IP da insti… Show more
“…Onboard crew members are often subject to abuse from passengers (Salomonson and Fellesson, 2014), which can affect health and reduce job satisfaction (Boyd, 2002). Furthermore, the railways can be a stressful and traumatic environment for work due to a range of factors such as the risk of incidents (Queirós et al, 2014) and fatalities (Ryan et al, 2018). It is important to understand when and why these negative and positive experiences occur in order to evaluate the opportunities to improve experiences.…”
Please refer to published version for the most recent bibliographic citation information. If a published version is known of, the repository item page linked to above, will contain details on accessing it.
“…Onboard crew members are often subject to abuse from passengers (Salomonson and Fellesson, 2014), which can affect health and reduce job satisfaction (Boyd, 2002). Furthermore, the railways can be a stressful and traumatic environment for work due to a range of factors such as the risk of incidents (Queirós et al, 2014) and fatalities (Ryan et al, 2018). It is important to understand when and why these negative and positive experiences occur in order to evaluate the opportunities to improve experiences.…”
Please refer to published version for the most recent bibliographic citation information. If a published version is known of, the repository item page linked to above, will contain details on accessing it.
“…Especially during disruption, "front-line staff are likely to bear the brunt of any shortfall" in service provision (Stafford et al, 2012, p. 807). Furthermore, the railways can be a stressful and traumatic environment for work due to a range of factors such as the risk of incidents (Queirós et al, 2014) and fatalities (Ryan et al, 2018). It is important to understand when and why these negative and positive events occur in order to evaluate the opportunities to improve crew experiences.…”
Please refer to published version for the most recent bibliographic citation information. If a published version is known of, the repository item page linked to above, will contain details on accessing it.
scite is a Brooklyn-based organization that helps researchers better discover and understand research articles through Smart Citations–citations that display the context of the citation and describe whether the article provides supporting or contrasting evidence. scite is used by students and researchers from around the world and is funded in part by the National Science Foundation and the National Institute on Drug Abuse of the National Institutes of Health.