“…Beyond these five studies, the evidence generated from the reviewed literature was not described in terms of its application. While not being directly applied to create change, 33 studies did provide recommendations for future health system planning to improve experiences among the ethnically diverse community based on their PREMs results [ 14 , 16 , 17 , 19 , 24 , 25 , 28 , 30 , 34 – 39 , 41 , 42 , 44 , 46 , 47 , 49 , 51 – 53 , 57 , 58 , 61 , 65 , 67 , 72 , 80 , 82 , 104 , 105 ]. Areas for action included improving patient-professional communication, understanding of culturally respectful behaviours [ 16 , 23 , 51 – 53 ], access to interpreters [ 16 ] and personalised and culturally relevant patient education [ 20 , 23 , 37 , 40 , 44 , 46 , 51 , 53 , 63 ].…”