A foresight-oriented service design approach to foster longer-term thinking and sustainable practices

Løgager, Cathrine Kulsbjerg; Simeone, Luca; Mejía, G. Mauricio

doi:10.5151/ead2021-116

Cited by 3 publications

(2 citation statements)

References 23 publications

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“…As underlined by Kulsbjerg Løgager et al. (2021, p. 3), while both Service Design and FSF are future‐oriented, “by working towards and around something which does not already exist”, FSF analyses long‐term views, and Service Design focuses on the creation and deployment of services within a near‐future perspective. It is possible to find this orientation in how designers and futurists apply Scenario planning exercises.…”

Section: Literature Reviewmentioning

confidence: 99%

Designing Systems in a Fine‐Grained and Inclusive Way, by Integrating Service Design within Futures Studies and Foresight

Peruccon,

Simeone

2023

Design Management Journal

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This paper evaluates the human‐centric, systemic and near future‐driven components of Service Design to understand how they can work within a Future Studies and Foresight (FSF) framework. Expanding on empirical evidence gathered from a case study with renters and shareowners in Danish cooperative housing associations (Andelsboligforeningen), the paper looks at how the application of Service Design – within Future Studies and Foresight (FSF, hereafter) – can facilitate a fine‐grained and inclusive rebuilding of our socio‐technical systems in a way that allows end‐users to understand and engage with them more productively. The paper provides a theoretical reflection on the gestalt emerging from bridging Service Design and FSF and how this can inspire and establish strategic viewpoints on how to co‐design complex systems embedded in different socio‐technical dimensions.

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Section: Literature Reviewmentioning

confidence: 99%

Designing Systems in a Fine‐Grained and Inclusive Way, by Integrating Service Design within Futures Studies and Foresight

Peruccon,

Simeone

2023

Design Management Journal

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“…There are benefits for futurists using design approaches and for designers using future approaches: Futurists can expand their typical narrative scenarios to design experiential prototypes and designers are able to describe long-term contexts and scenarios (Candy and Dunagan 2017; Selin et al 2015). Futures methods can help service designers with inspirational insights and centring on future states of the service (Løgager, Simeone, and Mejía 2021).…”

Section: Designmentioning

confidence: 99%

From researching to making futures: a design mindset for transdisciplinary collaboration

Mejía

Henriksen

Xie

et al. 2022

Interdisciplinary Science Reviews

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Addressing complex future challenges requires transdisciplinary practices. However, existing approaches for transdisciplinary collaboration tend to be limited to science-expert directions. Successful collaboration across disciplines and diverse contexts requires community agency, blurring disciplinary boundaries, and combining sciences and arts. We argue that traditional and emergent design practices provide a powerful mindset to support productive transdisciplinary collaborations for addressing complex societal problems such as climate change and social justice. Designers, historically, have struggled to translate the practices of arts and sciences into professional practice; and design can be understood as a third way of knowing that is unique from arts and sciences. Designers may use evidence, but they also generate proposals that are about preferred possibilities. We propose components of a design mindset (synthesis, modelling, speculation, facilitation, and implementation) for transdisciplinary teams to enhance futureoriented collaboration outcomes. These guidelines expand research-oriented approaches and can be used for co-designing futures in collaborative work.

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Product fit in the digital commerce environment: A conceptual study on lingerie brand’s digital fit tools

Stevenson

2022

Fashion, Style &Amp; Popular Culture

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Within the apparel industry, new technologies, environmental concerns and even a global pandemic have significantly altered how fashion products are developed, merchandised and purchased. The expanding e-commerce segment of the industry is requiring that brands reimagine how consumers choose products to purchase without a physical garment to touch, feel and try on their bodies. Communicating product information accurately, especially fit, is necessary as fit has been established as a critical component of customer satisfaction and reduces costs of returned product. Returns in the apparel industry have increased significantly due to the increase in online sales, suggesting that improved product fit and size communication is needed to improve consumer trust and satisfaction as well as increase profit margins and reduce environmental impact. Technology such as virtual fitting rooms, custom consumer avatars and body-scanning are all possible solutions to clearly convey fit and size information to the consumer before purchase. Brands within the lingerie and foundations market have been some of the earliest adopters of these virtual fit technologies with varying degrees of success, as they allow consumers to shop in privacy and offer an opportunity to educate the customer in less intrusive formats such as videos and charts. In this article, several of these early adopters in the lingerie e-commerce market will be evaluated to identify what has affected their successful or failed implementation and consumer acceptance to outline possible future improvement and application.

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A foresight-oriented service design approach to foster longer-term thinking and sustainable practices

Cited by 3 publications

References 23 publications

Designing Systems in a Fine‐Grained and Inclusive Way, by Integrating Service Design within Futures Studies and Foresight

Designing Systems in a Fine‐Grained and Inclusive Way, by Integrating Service Design within Futures Studies and Foresight

From researching to making futures: a design mindset for transdisciplinary collaboration

Product fit in the digital commerce environment: A conceptual study on lingerie brand’s digital fit tools

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