A Framework for Ranking Hospitals Based on Customer Perception Using Rough Set and Soft Set Techniques

Abstract

Hospital ranking is a cumbersome task, as it involves dealing with a large volume of underlying data. Rankings are usually accomplished by comparing different dimensions of quality and services. Even the quality care measurement of a hospital is multi-dimensional: It includes the experience of both clinical care and patient care. In this research, however, the authors focus on ratings based only on customer perception. A framework which consists of two stages—Stage I and Stage II—is designed. In the first stage, the model uses a rough set in a fuzzy approximation space (RSFAS) technique to classify the data; whereas in the second stage, a fuzzy soft set (FSS) technique is employed to generate the rating score. The model is employed for comparing USA hospitals by region using annual HCAHPS survey data. This article shows how ranking of the healthcare institutions can be carried out using the RSFAS (rough set in a fuzzy approximation space) and fuzzy soft set techniques.

Impact of Structural Employee Empowerment on Hospital Ratings: Mediating Role of Social Climate and First-Line Managers’ Resilience

“… 22 Assessing care quality involves multifaceted dimensions, encompassing clinical outcomes and patient experiences. 23 Patients are recognized as healthcare consumers, emphasizing the importance of their experiences in evaluating system quality. 24 …”

“…22 Assessing care quality involves multifaceted dimensions, encompassing clinical outcomes and patient experiences. 23 Patients are recognized as healthcare consumers, emphasizing the importance of their experiences in evaluating system quality. 24 Policymakers and hospital management consider patient experience crucial, reflected in hospital ratings as a key criterion for healthcare system effectiveness.…”

Chest X-Ray Investigation: A Convolutional Neural Network Approach

“…Mostly, the growing need of experts who can interpret X-ray, has been realized in rural areas, where the healthcare facility is not within the reach of common people. Consequently a treated disease at its early stage progress to such an extent that it could be irreversible (Das et al, 2018, Mohapatro, Mahendran, & Das, 2020. Additionally, the unidentified pathology leads to spread of underlying disease to such a magnitude that it becomes fatal (Chowdhary et al, 2018, Chowdhary & Acharjya, 2020, Chowdhary, Shynu & Gurani, 2020.…”