A Global Study on ICT Project Performance

Abstract

There is a perception of low performance in the information communications technology (ICT) industry with various differing opinions as to the source of the low performance. As technology becomes more integrated within all aspects of society the need for high performance is critical. This research focuses on understanding project performance in the ICT industry. Through literature research an analysis and compilation was performed with 56 publications related to project performance factors, reported performance statistics, and solutions to improve ICT project performance. The research findings establish a definition of performance, identify the current level of performance within the ICT industry, identify existing solutions to the ICT industry and a prioritized listing of 25 factors of project performance.

Identification and prioritization of factors causing delays in ICT projects based on PMBOK standards using Fuzzy Delphi & Fuzzy Delphi hierarchical analysis

“…Tab.10. Results of equation ( 9), (10) Table (11) and Figure (2) present the prioritization of components based on weights obtained from the FDAHP approach. 15.…”

Uso de las TIC en la gestión y proyectos de inversión pública: Una revisión

“…Por otro lado, existe una gran preocupación por aquellos proyectos que no se concluyen dentro de los plazos establecidos, ni cumplen con el presupuesto ni con las especificaciones correctas, siendo las causas atribuidas a la complejidad de los sistemas, a la falta de experiencia de los proveedores, y a los proyectos apresurados por la presión de cumplir los plazos establecidos (Kashiwagi, 2020). Según Demissew & Abiy (2023), el manejo incorrecto de proyectos de construcción trae una serie de consecuencias como insatisfacción de los beneficiarios, elevación de costos de supervisión y administración, gastos innecesarios, gastos generales extendidos, y gastos por daños liquidados.…”

“It’s all about time and timing”: nursing staffs’ experiences with an agile development process, from its initial requirements to the deployment of its outcome of ICT solutions to support discharge planning

“…Different decision-supportive tools [ 9 , 10 ], tailormade discharge models and structured discharge summaries [ 11 – 13 ] have been tested with various results. A review of statistics published between 1999 and 2016 show that 7–89% of the ICT projects in different sectors failed because they did not meet one or more of three basic criteria: finishing on time, finishing within budget, and achieving satisfactory results [ 14 ]. The schedule overrun varied between 7 and 87%, the cost overrun varied between 16 and 89%, and failure to reach expected values or project requirements varied between 7 and 75%.…”