“…The research was started few years ago, and the partial results were tested in different contexts and projects in the last 10 years. The developed artefacts, including the discovered appointment coordination (AC) processes, ESM SA, software delivery concepts, social impact of ESM and related-platforms, UI-specific issues related with cross-platform applications, and other topics, were researched thanks to the long and deep engagement of different researchers and practitioners [12], [13], [14], [15], [1], [16], [17], [18], [19]. Right now, for more than 2 years, the team includes 3 universities from 3 different countries (Switzerland, Germany and Poland), 2 different companies (Switzerland), 3 social organisations (one from Switzerland and two from Germany) and more than 20 researchers and practitioners engaged.…”