2023
DOI: 10.1007/978-3-031-36840-0_7
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A Method for Bottleneck Detection, Prediction, and Recommendation Using Process Mining Techniques

Abstract: Bottlenecks arise in many processes, often negatively impacting performance. Process mining can facilitate bottleneck analysis, but research has primarily focused on bottleneck detection and resolution, with limited attention given to the prediction of bottlenecks and recommendations for improving process performance. As a result, operational support for bottleneck resolution is often partially or not realized. The aim of this paper is to propose a method for Bottleneck Detection, Prediction, and Recommendatio… Show more

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