A Method for Integrated Modeling of KiPs and Contextual Goals

Abstract

Knowledge-intensive processes (KiPs) progress in a flexible way towards the achievement of process goals. Contextual factors like location and regulations affect how these goals are achieved in KiPs. Conventionally, a context is considered to be either static or dynamic. For some KiPs part of the context can be dynamic, meaning that the context can change during the execution of the KiP as a result of the decisions and interpretations of the knowledge-worker based on the information gained throughout the process. A holistic approach linking dynamic context, goals and processes is vital for modeling such KiPs. This paper presents a method, based on enterprise models, for integrated modeling of KiPs with contextual goals under dynamic contexts. With our method, we guide business analysts in modeling complex, flexible KiPs under dynamic contexts.