Abstract:The methods of capturing and transferring the customer value in a product service system (PSS) are studied to capture the customers’ intrinsic value requirements, grasp the importance level of requirement, and transform it into design elements to more reasonably allocate resources and develop products more in line with the customers’ needs and more competitive at a minimum cost. First, a hierarchical model of the customer value based on the means-end chain theory is constructed to analyze the customer value fr… Show more
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