A mixed methods UTAUT2-based approach to assess mobile health adoption

Duarte, Paulo; Pinho, José Carlos

doi:10.1016/j.jbusres.2019.05.022

Cited by 221 publications

(260 citation statements)

References 40 publications

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“…Therefore, performance expectancy is posited to affect the behavioural intention to use mobile Internet. It is one of the key factors affecting technology adoption (Duarte & Pinho, 2019).…”

Section: Performance Expectancymentioning

confidence: 99%

“…The perceived ease of use and effort expectancy has similar effects on user satisfaction and continued usage (Zhou, 2011;Madara, 2013), as perceived ease of use is a critical antecedent of UTAUT2 (Dwivedi et al, 2016). Effort expectancy is another key factor alongside performance expectancy that affects mobile technology adoption (Duarte & Pinho, 2019). Therefore, effort expectancy is expected to influence behavioural intention to use the mobile Internet.…”

Section: Effort Expectancymentioning

confidence: 99%

“…If the users do not possess such knowledge and resources, they may not continue to use mobile Internet. For instance, the ease of use of the technology in mobile health contributes to its acceptance (Duarte & Pinho, 2019). Therefore, the facilitating condition of UTAUT2, which is based on the general model of The Theory of Planned Behaviour (TPB), is linked to both behavioural intention and actual behaviour in the consumer context.…”

Section: Facilitating Conditionsmentioning

confidence: 99%

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Mobile Internet Adoption in Malaysian Suburbs: The Moderating Effect of Gender

Wong¹,

Leong²,

Puah³

2020

AJBR

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This study utilizes the Unified Theory of Acceptance and Use of Technology (UTAUT2) to identify the factors affecting the adoption and use of mobile Internet in the Malaysian suburban context. Seven key constructs comprise performance expectancy, effort expectancy, social influence, facilitating conditions, hedonic motivation, price value and habit are used for the investigation. Gender is hypothesized to moderate the effects of the factors on behavioural intention and use behaviour. A self-administered questionnaire was adopted and a total of 403 usable responses were employed for the analysis, using partial least squares structural equation modelling. The findings of the analysis revealed that all key constructs (except social influence) affect mobile Internet adoption among suburban users. Gender was found to moderate the relationships among effort expectancy, social influence, hedonic motivation, price value, habit, and behavioural intention. Importance-performance map analysis for gender also demonstrated that awareness needs to be created for all factors (except price value) with slightly different weights for all factors. These findings provide crucial implications for mobile Internet service providers to formulate their strategies for suburban users. This study represents one of the few attempts to reveal the behavioural intention and use behaviour for mobile Internet among Malaysian suburban users by taking gender into consideration.

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“…Therefore, performance expectancy is posited to affect the behavioural intention to use mobile Internet. It is one of the key factors affecting technology adoption (Duarte & Pinho, 2019).…”

Section: Performance Expectancymentioning

confidence: 99%

Section: Effort Expectancymentioning

confidence: 99%

Section: Facilitating Conditionsmentioning

confidence: 99%

See 1 more Smart Citation

Mobile Internet Adoption in Malaysian Suburbs: The Moderating Effect of Gender

Wong¹,

Leong²,

Puah³

2020

AJBR

View full text Add to dashboard Cite

show abstract

“…Performance expectancy included four items based on the scales of Hoque and Sorwar [8] and Venkatesh et al [18]. Price value included three items based on Venkatesh et al [18] and Duarte and Pinho [63]. Privacy risks include three questions based on the scales of Milne and Culnan [42] and Ghosh and Swaminatha [64].…”

Section: Measurementmentioning

confidence: 99%

Examining Users’ Adoption of Precision Medicine: The Moderating Role of Medical Technical Knowledge

Wang

Liu

2020

IJERPH

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Precision medical technologies have received a great deal of attention, but promoting such technologies remains a problem for enterprises and medical institutions. Adopting the unified theory of acceptance and use of technology (UTAUT) model and the health belief model (HBM), this study investigated the key factors affecting users’ willingness to adopt precision medicine (PM) in terms of technical factors and external stimuli. Based on 415 questionnaires, performance expectancy, price value, social influence, and perceived threat of disease were found to significantly increase users willingness to adopt PM; meanwhile, privacy risks had the opposite effect. Knowledge about PM was found to strengthen the positive effect of performance expectancy, price value, social influence, and perceived threat of disease on willingness to adopt PM and weaken the negative effect of privacy risk. This study demonstrates the successful application of UTAUT to the medical field while also providing guidance for the promotion of PM.

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“…The adoption of e-health and m-health services have been investigated using various theoretical approached including stimulus-organism-response theory [14], protection motivation theory [15], the theory of planned behavior, and value attitude behavioral model [16], trust transfer model [17], technology acceptance model [18][19][20][21][22][23][24][25][26], and the uni ed theory of acceptance and use of technology theory [27][28][29][30][31][32][33][34]. The uni ed theory of acceptance and use of technology (UTAUT) argues that the effort and performance expectancies with social in uences and facilitating conditions having a direct effect on the behavioral intention to use new technology.…”

Section: Theoretical Model and Hypothesis Developmentmentioning

confidence: 99%

M-health Services Equipped with Public-Sector Community Health Centers in China: Investigating Adoption using UTAUT and Channel Expansion Theory

Maz

Safdar

et al. 2020

Preprint

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Background: This study is to investigate the acceptance of a public-private joint venture, which is formed in-between public-sector community health centers (PCHC) and private-sector m-health service providers and can be a potential solution for two practical problems. The first problem is about PCHCs, which are operating about forty-one percent underutilization rates. The second problem is the lack of a revenue-generating business model for m-health service providers' while having a surprising number of registered users with daily health-care consultation queries. This joint venture will help to bridge the strengths of the public-sector health-care system (e.g., highly qualified doctors, offline health-care facilities) with the strengths of private-sector m-health service providers (e.g., a dramatic number of registered users, daily health-care consultation queries) resulting in a win-win situation for both parties. Methods: The data collected from doctors associated with a territory hospital in Hefei, China, and analyzed using partial least squares, a structural equation modeling technique. Results: This study extended the unified theory of acceptance and use of technology with the channel expansion theory. We explored that perceived media richness, government support, effort, and performance expectancies positively influence behavioral intention to deliver health-care consultation using m-health services that are equipped with PCHCs. Surprisingly, social influence and facilitating conditions found insignificant in the Chinese context. Conclusion: It can help the government healthcare authorities, and policymakers to build confidence in PCHCs, and to improve PCHC resource utilization. It can help m-health service providers to build confidence in m-health services resulting in a revenue-generating business model.

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A mixed methods UTAUT2-based approach to assess mobile health adoption

Cited by 221 publications

References 40 publications

Mobile Internet Adoption in Malaysian Suburbs: The Moderating Effect of Gender

Mobile Internet Adoption in Malaysian Suburbs: The Moderating Effect of Gender

Examining Users’ Adoption of Precision Medicine: The Moderating Role of Medical Technical Knowledge

M-health Services Equipped with Public-Sector Community Health Centers in China: Investigating Adoption using UTAUT and Channel Expansion Theory

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