A Model of Shared Service Platform Based on Multi-agent

Abstract

To get profit by supplying high quality service to costumers is one of the kernel goals of the telecom carriers. But due to their dispersed information systems, the carriers usually can't apply shared service across different regions, so the service quality is affected. This paper presents a model of system architecture based on multi-agent to fulfill the demand of realizing shared service with high performance and low cost, and simulates the architecture by generating typical scenario such as opening an account and paying across provinces based on the coordinated interactions among agents, furthermore, realizes the scenario by accomplishing the application for the shared service platform and the information systems in two provinces.