A Modified Approach For Information Systems Success In The Context Of Internet Banking Using Structural Equation Modelling with R

This study aims to detect the impact of three personality traits on agents' sales performance. The moderating role of the unit manager's leadership style is highlighted too. MLQ-5X and Mini-IPIP questionnaires were distributed to 200 insurance sales agents in Lebanon. Using SEM, extraversion is found to be positively and significantly affecting sales performance whereas the neuroticism's impact is found to be negatively significant. Moreover, the transformational and the laissez-faire leadership styles are found to strengthen the positive relationship between extraversion and sales performance. Transactional leadership seemed to boost the negative relationship between neuroticism and sales performance. This study fills a gap in the literature and enriches it, specifically when it comes to the insurance industry in a Lebanese context.

Section: Modelsmentioning

confidence: 99%

Leadership Moderating the Impact of Personality Traits on Sales Performance

Mattar

Khoury

Bassil

2022

“…Internet (or net) banking provides bank customers access to banking information that helps to facilitate various transactions using either a personal computer or laptop anytime and anywhere (Shaikh and Karjaluoto, 2016). Broadly speaking, an internet banking allows bank customers to engage in a vast array of innovative online services, such as paying utility bills, checking account information, using check services through bank websites, 24/7 customer support, and the possibility of easy access for disabled people (Hanafizadeh et al, 2014b;Jagannathan et al, 2016).…”

Section: A Detailed Overview Of Alternative Delivery Channels and Inn...mentioning

confidence: 99%

Mobile Banking and Payment System

Hanafizadeh

Shaikh

Karjaluoto

2017

This study conceptualizes and proposes a well-regulated and designated mobile banking and payment system (MBPS) with the potential to strengthen the banking system, foster the regulatory framework, and to be integrated across various platforms and mobile devices. Unlike other mobile payment systems that lack convenience, scalability, and usability, the proposed MBPS contains several important functionalities and it has the potential to bring together hitherto unconnected industries—banking, Fintech and telecoms—to offer value-added services to their existing and potential customers. The ownership of the MBPS shall remain with the financial services sector including the banking and microfinance institutions. The paper concludes with a discussion on the implications and limitations of the study and proposes future research directions.

“…There has been an increasing deployment of various e-payment services by the banks and the telecommunication service providers; ranging from the use of cards (credit and debit cards), electronic cheque clearing, electronic funds transfer, Internet banking (Jagannathan et al, 2016), to mobile banking (Liébana-cabanillas et al, 2014). Internet banking (e-banking) is an electronic payment platform that allows the users to perform financial transactions through the financial institution's website.…”

Section: Introductionmentioning

confidence: 99%

Demographic Influences on E-Payment Services

Yaokumah

Kumah

Okai

2017

This study investigated customers' preferences of payment systems and the influence of demography on the attitude of customers towards e-payment services. Survey responses were received from 558 bank customers. The t-test and the analysis of variance were employed to examine the differences in perception of security, ICT literacy, customer satisfaction, and the use of e-payment services based on customers' age, gender, and the level of education. The findings revealed no significant differences between the male and female customers in the use of e-payment services. However, the male customers had higher ICT skills, yet perceived e-payment services less secured. Moreover, there were no significant differences in satisfaction and e-payment use, though, customers with higher level of education felt less secured using the services. Also, whereas the older customers were more satisfied with e-payment services, the younger customers had more ICT skills and use the services much more. These findings are necessary for formulating strategies for marketing e-payment services.