A New Framework for Service Supply Chains

Baltacioğlu, Tunçdan; Ada, Erhan; Kaplan, Melike Demirbağ; Yurt, Öznur; Kaplan, Yusuf Cem

doi:10.1080/02642060601122629

Cited by 313 publications

(343 citation statements)

References 24 publications

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“…The use of e-collaboration tools, such as SCM or other applications to share information, is critical to share data with business partners (Baltacioglu, et al, 2007). Henee, the next hypothesis to be tested is as follows:…”

Section: Ict and Innovation Dynamicsmentioning

confidence: 99%

Drivers and impacts of ICT adoption on transport and logistics services

Hidalgo

López

2009

Asian Journal of Technology Innovation

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SummaryThe availability of high-quality transport and logistics services (TLS) is of paramount importance for the growth and competitiveness of an economy. The objective of this paper is to describe how European companies in this industry use information and communication technology (ICT) for conducting business and to assess the impact of this development for firms and the industry as a whole. A comparison with some important Asia Pacific economies is also presented, indicating that some of these countries (Singapore, Hong Kong, Japan, Taiwan, and Korea) boast very good transport infrastructure compared with the most developed European economies.Using the structure-conduct-performance (SCP) model and the bi-directional relationships of its elements, the paper identifies the links between ICT adoption and market structure, innovation dynamics, and firm performance. A set of recommendations on how to further improve the actual scenario of e-business in the TLS industry is also presented. The model could also be implemented in Asian countries.

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Section: Ict and Innovation Dynamicsmentioning

confidence: 99%

Drivers and impacts of ICT adoption on transport and logistics services

Hidalgo

López

2009

Asian Journal of Technology Innovation

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“…Within a supply chain, upstream suppliers provide input; the company then adds value to these inputs, before passing them downstream to the next actor, which can be either another company or the end user (Porter, 1985). The effective management of a supply chain transforms it into a value chain, where organisations tied in it derive a number of benefits (Baltacioglu et al, 2007). Traditionally, a value chain is the combination of nine generic value-added activities that provide (product and service) value within an organisation to be passed on to a customer.…”

Section: Physical Vs Digital Supply Chainsmentioning

confidence: 99%

Physical and Digital Integration Strategies of Electronic Device Supply Chains and Their Applicability to ETO Supply Chains

Wagner¹,

Ryan²

2016

Advances in Logistics, Operations, and Management Science

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“…As mentioned by Baltacioglu, Ada, Kaplan, Yurt, & Kaplan (2007), supplier evaluation and selection process has a great importance in service supply chain management in consequence of the characteristic of the service delivery process. In the service operations, suppliers have a significant impact on customer's satisfaction since they usually contact with customers directly and produce services.…”

Section: Supplier Selection In Hospitality Industrymentioning

confidence: 99%

“…These characteristics need to be considered when the supplier selection criteria are determined in the service supplier selection process (Baltacioglu et al, 2007). In order for the supplier relationship management system to perform successfully in the service industry, service firms and their suppliers should collaboratively create and deliver services faster and at the lowest total cost (Cho et al, 2012).…”

Section: Supplier Selection In Hospitality Industrymentioning

confidence: 99%

Supplier Selection in Hospitality Industry Using ANP

Önder¹,

Kabadayı²

2015

IJARBSS

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Strategic supply chain management has gained more importance with the effect of globalization. In today's global market, well-managed supply chain is one of the most important requirements to be successful in the market. The main idea of the supply chain management is generation of good relationships between chain members to serve customers accurately. Indeed, the definitive operation levels between supply chain members determine the quality of final product/service in a supply chain. Since supply chain success highly depends on a strong collaboration between chain members, the supplier selection is a strategic decision making process which affects all supply chain performance. This strategic decision-making process involves evaluation of tangible and intangible criteria to select right suppliers with multiple objectives. Hence, supplier selection problem can be considered as a multi-criteria decision problem. In this study, the supplier selection problem is solved in a service supply chain by using one of the popular multi-criteria decision making method, analytical network process (ANP).

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A New Framework for Service Supply Chains

Cited by 313 publications

References 24 publications

Drivers and impacts of ICT adoption on transport and logistics services

Drivers and impacts of ICT adoption on transport and logistics services

Physical and Digital Integration Strategies of Electronic Device Supply Chains and Their Applicability to ETO Supply Chains

Supplier Selection in Hospitality Industry Using ANP

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