A new integrated rough multi-criteria decision-making model for enterprise resource planning software selection

Abstract

Enterprise resource planning (ERP) is widely used to boost the total market power of businesses. The wrong selection is one of the key reasons why ERP installations fail. Due to the complexity of the business environment and the range of ERP systems, choosing an ERP system is a complex and time-consuming procedure. ERP alternatives may be assessed using several criteria, so the ERP selection process may be considered a multi-criteria decision-making (MCDM) problem. In this study, the rough best worst method (BWM) was used to determine criteria weights, while the newly developed rough integrated simple weighted sum product (WISP) was used to rank ERP alternatives. Results suggest that the SFT-4 coded software is regarded as the best option, followed by SFT-5, SFT-6, SFT-2, SFT-3, and SFT-1. Results of the newly developed rough WISP method are compared to those of existing rough techniques in the sensitivity analysis. The differences between them have been found to be negligible. The outcomes show how effectively developed rough BWM and WISP integrated method performs in terms of ERP selection with usability, accuracy, ease of use, and consistency. This study will help decision-makers in a context where ERP is implemented choose the best ERP software for different sectors.