2019
DOI: 10.3390/sym11080992
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A New Model for Defining the Criteria of Service Quality in Rail Transport: The Full Consistency Method Based on a Rough Power Heronian Aggregator

Abstract: The European standard on transport logistics and services in public passenger transport EN 13816 is based on a relationship between the perception of users and transport carriers throughout the groups of criteria taken as a basis for observation in this paper. The constant development and improvement of services in order to achieve sustainability of passenger transport is an imperative on the one hand and a challenge on the other. This is highly evident in persons with disabilities who are faced with many phys… Show more

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Cited by 16 publications
(6 citation statements)
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“…The criteria were selected on the basis of an analysis of criteria used to assess transport in similar studies. The important criteria that influence transport planning in related research are: travel time [7,10,18,19,24,31]; transport costs [3,10,12,18,24]; number of trains [12]. Transport costs are an important indicator for the railway operator.…”
Section: Methodsmentioning
confidence: 99%
“…The criteria were selected on the basis of an analysis of criteria used to assess transport in similar studies. The important criteria that influence transport planning in related research are: travel time [7,10,18,19,24,31]; transport costs [3,10,12,18,24]; number of trains [12]. Transport costs are an important indicator for the railway operator.…”
Section: Methodsmentioning
confidence: 99%
“…By analysing the general characteristics of trips and noticing the links between different types of disabilities and ways of participating in traffic, the modes of transport [19], and the purpose of making trips, it is clear that PWDs have specific requirements regarding the transport system. In that sense, people living with more severe forms of disability have less mobility compared with some other types of disabilities, which is logical.…”
Section: Discussionmentioning
confidence: 99%
“…A model for the criteria selection regarding the quality of passenger service can be used as a benchmark, from the perspective of persons with disabilities as the main passenger category. ÐorCević et al ( 2019) have created such model in rail transport [19], while similar models can be created in road transport using different methodologies such as fuzzy FUCOM and neutrosophic fuzzy MARCOS [20], TRUST approach [21,22], CoCoSo in integration with fuzzy power Heronian function [22], and fuzzy PIPRECIA [23].…”
Section: Discussionmentioning
confidence: 99%
“…Authors from Poland contributed four papers, but only to a national cooperation [20][21][22][23]. Researchers from Serbia have published 15 papers: three without international cooperation [24][25][26], four with authors from Bosnia and Herzegovina [27][28][29][30], three with authors from India [31][32][33], mentioned [6,7,11,19], India-Finland-Serbia [34]. Authors from India have published seven papers.…”
Section: Contributionsmentioning
confidence: 99%