“…Most of the previous research on RMS and sensor-based solutions have used a literature review as their main methodology, and they tend to be more technical and place less focus on service opportunities or the business value of the solutions (Kurada and Bradley, 1997;Everall et al, 2000;Sion and Atkinson, 2002;Owen et al, 2009;Vogl et al, 2009;Bogue, 2013;Gomes et al, 2013;Huang et al, 2014). However, some valuable single case studies have focussed on applying RMS to monitor an installed base of equipment at the customer's location (Nieva, 1999;Mori et al, 2008;Jonsson et al, 2009;Westergren, 2011;Westergren and Holmström, 2012), open innovation and trust as a key precondition for openness between the manufacturers and customers (Westergren, 2011;Westergren and Holmström, 2012), the use of IT solutions to provide value-adding services in industries, and the role of customers to become either cocreators of value or receivers of the created value (Jonsson et al, 2008(Jonsson et al, , 2009Kowalkowski and Brehmer, 2008).…”