“…We analysed 33 qualitative papers that focused on dementia care in hospitals. Eleven papers reported findings from focus groups (Baillie et al, 2012a; Baillie et al, 2012b; Chater and Hughes, 2013; Fry et al, 2015, 2016, 2017; Fukuda et al, 2015; Kable et al, 2015; Robinson et al, 2013; Ryan et al, 2012; Taneichi and Rokkaku, 2020) and 22 papers were interviews (Aita et al, 2007; Borbasi et al, 2006; Bryon et al, 2010, 2012a, 2012b; Cowdell, 2010; Dowding et al, 2016; Eriksson and Saveman, 2002; Handley et al, 2019; Hunter et al, 2017; Hynninen et al, 2015; Krupic et al, 2016; Lichtner et al, 2015, 2016; McPherson et al, 2016; Moyle et al, 2011; Nilsson et al, 2013; Nolan, 2006, 2007; Scerri et al, 2015; Spencer et al, 2014; Turner et al, 2017a). The findings have been grouped under the following theoretical themes which were generated from a systems framework: patient–staff relationships, patient care decisions, staff–family relationships, staff–staff relationships, hospital policies and protocols, hospital environment and hospital tools/equipment.…”