“…In doing so, staff should be given opportunities to reflect on their practice, particularly as regards to workload and time management, and staff and team relationships (McCormack et al, 2010). This will also reduce potential tensions between staff and family members, and improve the LTC experience for both (Pashby et al, 2009;Bramble et al, 2011;Moyle et al, 2013b;Moyle et al, 2014). This will also reduce potential tensions between staff and family members, and improve the LTC experience for both (Pashby et al, 2009;Bramble et al, 2011;Moyle et al, 2013b;Moyle et al, 2014).…”