A relevant literary space on the use of the European Foundation for Quality Management model: current state and challenges

Rotta, Daniel La; Rave, Jorge Iván Pérez

doi:10.1080/14783363.2016.1150168

Cited by 16 publications

(14 citation statements)

References 54 publications

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“…Regarding the connection between sustainability and hospitals, as keywords cover broad and diverse sustainability subtopics, the search was performed by the title, in order to ensure enhanced delimitation. The publications selected for this study were primarily in English, since the intention was to explore the topic globally [57]. Database search result duplicates were eliminated.…”

Section: Methodsmentioning

confidence: 99%

Sustainable Supply Chain Management Practices and Sustainable Performance in Hospitals: A Systematic Review and Integrative Framework

2019

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Hospital supply chains are responsible for several economic inefficiencies, negative environmental impacts, and social concerns. However, a lack of research on sustainable supply chain management specific to this sector is identified. Existing studies do not analyze supply chain management practices in an integrated and detailed manner, and do not consider all sustainable performance dimensions. To address these gaps, this paper presents a systematic literature review and develops a framework for identifying the supply chain management practices that may contribute to sustainable performance in hospitals. The proposed framework is composed of 12 categories of management practices, which include strategic management and leadership, supplier management, purchasing, warehousing and inventory, transportation and distribution, information and technology, energy, water, food, hospital design, waste, and customer relationship management. On the other side, performance categories include economic, environmental, and social factors. Moreover, illustrative effects of practices on performance are discussed. The novelty of this document lies in its focus on hospital settings, as well as on its comprehensiveness regarding the operationalization of practices and performance dimensions. In addition, a future research agenda is provided, which emphasizes the need for improved research generalizability, empirical validation, integrative addressing, and deeper analysis of relationships between practices and performance.

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Section: Methodsmentioning

confidence: 99%

Sustainable Supply Chain Management Practices and Sustainable Performance in Hospitals: A Systematic Review and Integrative Framework

2019

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“…Rotta et al also have performed a comprehensive literature review associated with EFQM, and provided appropriate information regarding aims, location by country of the study, business sectors, etc. (La Rotta and Pérez Rave 2016). They believe that the research efforts conducted so far are not enough due to the large volume of the required information (La Rotta and Pérez Rave 2016).…”

Section: Business Excellence Modelsmentioning

confidence: 90%

“…(La Rotta and Pérez Rave 2016). They believe that the research efforts conducted so far are not enough due to the large volume of the required information (La Rotta and Pérez Rave 2016). They also believe that more research is required to investigate the impact of issues such as organizational contexts and cultures thoroughly.…”

Section: Business Excellence Modelsmentioning

confidence: 92%

“…Stephen et al states that, ''although the effects of environmental uncertainty on the implementation of total quality management (TQM) models has been indirectly argued for years, there is insufficient theoretical and empirical evidence for this argument'' (Ng et al 2015). In addition, the literature reviews conducted by La Rotta and Pérez Rave (2016) and Doeleman et al (2014) show that there are few studies in this area and they recommend performing such studies in different countries and with different samples to generalize the research findings.…”

Section: Introductionmentioning

confidence: 95%

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The extent of EFQM effectiveness in routine and non-routine organizations based on multivariate techniques: an empirical study

2016

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Despite the fact that a variety of analyses are conducted based on the performance of business excellence models according to organization type such as ownership, size and etc., the performance of organizations based on the factor of being routine or non-routine has not been investigated yet. In this paper, implementation of the European Foundation for Quality Management (EFQM) model for these types of organizations (routine and non-routine) has been examined. In order to do that, first we have developed a methodology to classify organizations into routine and non-routine categories. Then we have used discriminant analysis based on three factors, including process uncertainty, knowledge strategy and human resource flexibility to classify 64 applicants of Iranian National Quality Award. These factors have been calculated for those organizations based on a questionnaire and then the organizations have been classified into mentioned categories. Then, the scores of these two types of organizations based on assessment process through EFQM model have been compared. The results depict that there is a statistically significant difference between the mean score for routine and non-routine organizations and the mean for routine organizations is higher than the non-routine ones.

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“…EFQM model is an integrated learning and improvement TQM framework that encompasses a comprehensive and systematic self-assessment process that allows organisations to discern their strengths and weaknesses with the objective of quality improvement (Liu and Ko, 2018;and La Rotta and Prez Rave, 2017). Nevertheless, this model was criticised over its lack of distinction between soft and hard TQM elements associated to its building ingredients of leadership, people, strategy, partnership, process and result (Liu and Ko, 2018;and Gomez Gomez et al, 2011).…”

Section: Total Quality Management (Tqm) Model Approachesmentioning

confidence: 99%

Investigating the view of quality management success factors amongst future early career operations leaders

Shokri¹

2019

IJQSS

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Purpose The study aims to investigate the gap between the current vision and knowledge of future early career operations leaders (OL) and common strategic total quality management (TQM) frameworks such as Malcolm Baldrige National Quality Awards and competing value framework. Design/methodology/approach A survey questionnaire was developed for different groups of participants as current higher education students to identify the gap and analyse the significance of these groups on the factors in TQM framework. The Kruskal–Wallis test as the non-parametric quantitative analysis technique was adopted for this study. Findings A new set of TQM factors with necessity of more knowledge and understanding of future generation was identified, followed by highlighting clear differences amongst different groups of this generation in terms of their demographic measures, perceived leadership style and organisational culture. Research limitations/implications This research study contributed significantly to the existing study about common QM models and their integration with theories relevant to organisational culture and leadership. The data collection can be extended further in the higher education sector or beyond that. Practical implications A sustainable operations leadership practice needs managers and leaders with a sustainable knowledge development of quality management; and as a result of this study, the current vision of future young OL would not echo this. Originality/value This study has a systematic, non-parametric approach towards currently fragmented QM analysis, and is integrated with human resource and visionary elements of future young OL and universal QM models and theories.

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A relevant literary space on the use of the European Foundation for Quality Management model: current state and challenges

Cited by 16 publications

References 54 publications

Sustainable Supply Chain Management Practices and Sustainable Performance in Hospitals: A Systematic Review and Integrative Framework

Sustainable Supply Chain Management Practices and Sustainable Performance in Hospitals: A Systematic Review and Integrative Framework

The extent of EFQM effectiveness in routine and non-routine organizations based on multivariate techniques: an empirical study

Investigating the view of quality management success factors amongst future early career operations leaders

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