A research on service quality decision-making of Chinese communications industry based on quantum game

Zhang, Cuihua; Xing, Peng

doi:10.1016/j.physa.2015.03.011

Cited by 13 publications

(3 citation statements)

References 34 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…Through the research, their results show that the quantum game expands the strategy space of the firms, and can help them to obtain a superior equilibrium solution or better decision-making value than the classic game [46] .…”

Section: Quantum Game Applicationsmentioning

confidence: 99%

A survey of the current status of research on quantum games

Huang

2018

2018 4th International Conference on Information Management (ICIM)

View full text Add to dashboard Cite

obtained for all other uses, in any current or future media, including reprinting/republishing this material for advertising or promotional purposes, creating new collective works, for resale or redistribution to servers or lists, or reuse of any copyrighted component of this work in other works.The WestminsterResearch online digital archive at the University of Westminster aims to make the research output of the University available to a wider audience. Copyright and Moral Rights remain with the authors and/or copyright owners.Whilst further distribution of specific materials from within this archive is forbidden, you may freely distribute the URL of WestminsterResearch: ((http://westminsterresearch.wmin.ac.uk/).In case of abuse or copyright appearing without permission e-mail repository@westminster.ac.uk Huang, Dingxuan & Li, Shuliang Abstract -Quantum games have gained considerable interest from researchers. In this paper, on the basis of the Web of Science database, through the use of the social network analysis methods, the literature on quantum games is analyzed from three aspects: the keywords co-occurrence, coauthorship, and co-citation. In the process of analysis, the main quantum game models are reviewed with graphical illustrations. Our paper provides a survey and outline of the current status of research in this field, and identify directions for future work.. A Survey of the Current Status of Research on Quantum Games. In: Proceedings of the 2018 4th International Conference on Information Management (ICIM2018), 25th to 27th May 2018, Oxford, United Kingdom. IEEE. pp.46-52. ISBN: 978-1-5386-6146-8/18. A Survey of the Current Status of Research on Quantum Games

show abstract

Section: Quantum Game Applicationsmentioning

confidence: 99%

A survey of the current status of research on quantum games

Huang

2018

2018 4th International Conference on Information Management (ICIM)

View full text Add to dashboard Cite

show abstract

“…In management decision-making, scholars have applied quantum games to examine alliance formation in production competition, collaboration in innovation involving industry, academia, and research, and cooperation among diverse governments in environmental governance [24][25][26]. Research on supply chain management indicates that quantum game models with distinct characteristics better guide decisionmaking, pricing, and cooperative incentive issues in the supply chain [27][28][29][30].…”

Section: Introductionmentioning

confidence: 99%

Quantum Game-Based Study on the Incentive Mechanism for the Cooperative Distribution of E-Commerce Logistics Alliance

Zhang,

Chen

2024

Discrete Dynamics in Nature and Society

View full text Add to dashboard Cite

Motivating active participation in e-commerce logistics alliances to enhance delivery efficiency and customer satisfaction has long been a societal interest. Leveraging the quantum game theory, this paper develops a model for incentivizing collaboration within these alliances. This model enables theoretical and numerical analysis of members’ strategies and entanglement levels. The findings show that quantum strategies increase members’ profits, achieving Nash equilibriums and Pareto optimal outcomes, outperforming the classical game theory. In addition, the size of quantum entanglement emerges as a critical determinant influencing members’ active participation in collaborative distribution. Strengthening information sharing and aligning interests can enhance entanglement levels among members, making them more inclined to adopt strategies promoting active involvement in collaborative distribution. Moreover, members can adapt their strategies based on the initial entanglement in collaborative distribution, thereby incentivizing participation and reducing ethical risks. In conclusion, through numerical analysis, we present relevant strategies and recommendations for incentivizing collaborative distribution within e-commerce logistics alliances.

show abstract

“…A number of information science researchers manifest that service quality is an important variable and affects the successful operation of service enterprise (RANDS, 1992;FERGUSON and ZAWACKI, 1993;KETTINGER and LEE, 1994;PITT et al, 1995;YEE et al, 2010;CALABRESE, 2012;SANDMANN, 2013;ZEHENDNER and FEILLET, 2014;ZHANG and XING, 2015). Thus, one of the definitions found in literature describes the service quality as the ability to meet customer needs.…”

Section: Introductionmentioning

confidence: 99%

Assessment of service quality in the hotel industry: use of fuzzy hybrid methodologies

2020

View full text Add to dashboard Cite

Considering that, service quality is an abstract and elusive construct because of three characteristics of services: intangibility, heterogeneity, and inseparability of production and consumption. In that way, we define service quality as perceived by the customer. Thus for service providing organizations the interpretation of customer needs is critical. The good performance in services strengthens competitiveness and establish a relationship with the customer, consolidating the brand, communication with the market. In this context, study aimed to assess the services quality in large hotel located in Santa Catarina – Brazil, with participation of 187 guests. We used the SERVQUAL method to collect data on a questionnaire based dimensions of quality. To calculate the expected weights and perception was used FAHP (Fuzzy Analytic Hierarchy Process). As a result, these aspects are presented where the expectation of the guests regarding the service is greater than that found reality, allowing thus the company strategically align its future investments.

show abstract

A research on service quality decision-making of Chinese communications industry based on quantum game

Cited by 13 publications

References 34 publications

A survey of the current status of research on quantum games

A survey of the current status of research on quantum games

Quantum Game-Based Study on the Incentive Mechanism for the Cooperative Distribution of E-Commerce Logistics Alliance

Assessment of service quality in the hotel industry: use of fuzzy hybrid methodologies

Contact Info

Product

Resources

About