A Research on Smart Tourism Service Mechanism Based on Context Awareness

Feng, Wenquan; Duan, Yu Cong; Huang, Meng Xin; Dong, Lu; Zhou, Xiaochao; Hu, T.

doi:10.4028/www.scientific.net/amm.519-520.750

Cited by 1 publication

(1 citation statement)

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“…The presence of an individual device suitable for a service can determine the survival of the service. The mobile device that a customer brings along represents the integration of positioning technology (e.g., GPS) [83,84] and generate context-aware data [85]. Through mobile devices, tourist can enjoy novel and innovative experiences, and the consumer or tourism-related firms can manage such experiences [75,86].…”

Section: Smart Tourism From the Technology Perspectivementioning

confidence: 99%

The Role of Mobile Technology in Tourism: Patents, Articles, News, and Mobile Tour App Reviews

Kim

2017

Sustainability

107

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Abstract:The purpose of this research is to identify the status and role of mobile technology in achieving sustainable and smart tourism, and to suggest future research and strategy directions for academia and managers in practice. This research utilized multiple sources, such as patents, academic articles, and news, and selected methodologies optimized for the purpose of each study. Study 1 used Netminer, a social network analysis program, to analyze the relationships between patent's International Patent Classification (IPC) codes. Study 2 used the T-LAB program for content analysis to analyze the texts of patents, journal articles, and news. Study 3 used the Leximancer program, which utilizes relative frequency to analyze mobile app consumer reviews. In study 1, we identified various forms of data related technologies and mobile technologies for smart city systems and maps. In study 2, we found the environment, sustainability, business, and market themes to be related to mobile technology. In study 3, we explored consumers' attitudes and preferences for mobile travel app using their reviews. Advances in mobile technology are expected to create innovative experiences for consumers, foster a sustainable competitive advantage for tourism destinations and tourism-related suppliers, and create sustainable competencies for smart tourism.

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