2017
DOI: 10.1007/978-3-319-56925-3_19
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A Return on Our Experience of Modeling a Service-Oriented Organization in a Service Cartography

Abstract: Abstract. We present a longitudinal project using action design research, which is a four-year collaboration between two EPFL entities: The research Laboratory for Systemic Modeling (LAMS) and EPFL's IT department, called the VPSI. During that time the VPSI was going through a transformation into a service-oriented organization. The research project began as an open-ended modeling of some of the VPSI processes. It slowly matured into the design and development of a visualization tool we call service cartograph… Show more

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Cited by 1 publication
(2 citation statements)
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References 20 publications
(32 reference statements)
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“…Services are identifiable abstractions of, mostly, human work and human intervention using a relatively broad set of skills and competencies (Tapandjieva et al, 2017;McBride, 2009;Kans, 2013). Services are closely related to human work that both rely on services but also produce services in work-systems (Alter, 2014a, b).…”
Section: It and Servicesmentioning
confidence: 99%
See 1 more Smart Citation
“…Services are identifiable abstractions of, mostly, human work and human intervention using a relatively broad set of skills and competencies (Tapandjieva et al, 2017;McBride, 2009;Kans, 2013). Services are closely related to human work that both rely on services but also produce services in work-systems (Alter, 2014a, b).…”
Section: It and Servicesmentioning
confidence: 99%
“…(2) Better alignment between competencies and services often with distinct competency mapping included in the service definition: this is following a defined service (product) ownership regarding senior management and technical competencies in Pollux' organisation; often, there is stated a "matrix" style of competencies for advanced and/or cross-cutting competencies, e.g. certified network engineers (Tapandjieva et al, 2017;McBride, 2009;Kans, 2013).…”
Section: Case Analysis and Learning Pointsmentioning
confidence: 99%